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Hotel Indigo El Paso Downtown, an IHG Hotel

3.5 star property
Comfortable hotel near Paso del Norte International Bridge

Choose dates to view prices

your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Hotel Indigo El Paso Downtown, an IHG Hotel

Outdoor pool, open 8:00 AM to 10:00 PM, free cabanas
Exterior
Suite, 1 King Bed with Sofa bed | Room amenity
Meeting facility
Bar (on property)

Reviews

8.4

Very good

Popular amenities

  • Bar
    BarBar
  • Breakfast available
    Breakfast availableBreakfast available
  • Parking available
    Parking availableParking available
  • Housekeeping
    HousekeepingHousekeeping
  • Room service
    Room serviceRoom service
  • Gym
    GymGym

Check-in time

3:00 PM

Check-out time

11:00 AM
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About the neighborhood

Map
325 N. Kansas Street, El Paso, TX, 79901

What's nearby

  • Plaza Theater - 5 min walk
  • Southwest University Park - 8 min walk
  • University of Texas at El Paso - 2 min drive
  • Paso del Norte International Bridge - 3 min drive
  • Sun Bowl Stadium - 4 min drive

Getting around

  • El Paso Union Depot - 17 min walk
  • El Paso International Airport (ELP) - 14 min drive

Restaurants

  • Mamacitas Cafe and Cantina
  • ‪Coffee Box - ‬4 min walk
  • ‪District Coffee - ‬4 min walk
  • ‪Briar Patch - ‬3 min walk
  • ‪Rockstar Burger Bar - ‬3 min walk

About this property

Hotel Indigo El Paso Downtown, an IHG Hotel

Hotel near Fort Bliss
Close to Paso del Norte International Bridge, Hotel Indigo El Paso Downtown, an IHG Hotel provides a terrace, a library, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
You'll also find perks like:
  • An outdoor pool with free cabanas
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and a front-desk safe
  • Concierge services, a porter/bellhop, and ATM/banking services
  • A vending machine, an elevator, and 1 meeting room
  • Guest reviews say great things the helpful staff, first-rate property condition, and location
Room features
All 119 rooms have comforts such as air conditioning, in addition to thoughtful touches like free WiFi and free newspapers.
Other conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • TVs with satellite channels
  • Cribs/infant beds, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 15 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • Fenced pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Meeting room

Outdoors

  • Free pool cabanas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 25.0 per stay

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 0 to 18 per person
  • Covered valet parking fee: USD 15 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Indigo El Paso Downtown
Indigo El Paso Downtown
Indigo Paso Downtown, An Ihg
Hotel Indigo El Paso Downtown
Hotel Indigo El Paso Downtown, an IHG Hotel Hotel
Hotel Indigo El Paso Downtown, an IHG Hotel El Paso
Hotel Indigo El Paso Downtown, an IHG Hotel Hotel El Paso

Frequently asked questions

Does Hotel Indigo El Paso Downtown, an IHG Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

How much does it cost to stay at Hotel Indigo El Paso Downtown, an IHG Hotel?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Hotel Indigo El Paso Downtown, an IHG Hotel on Aug 18, 2024 start from $107.99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Indigo El Paso Downtown, an IHG Hotel pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 75 lbs per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hotel Indigo El Paso Downtown, an IHG Hotel?

Valet parking is available for USD 15 per day.

What time is check-in at Hotel Indigo El Paso Downtown, an IHG Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Indigo El Paso Downtown, an IHG Hotel?

Check-out is at 11 AM.

Where is Hotel Indigo El Paso Downtown, an IHG Hotel located?

Located in Downtown El Paso, this hotel is within 1 mi (2 km) of Sensorium and Paso del Norte International Bridge. Plaza Theater and El Paso Symphony Orchestra are also within 10 minutes. El Paso Union Depot is 17 minutes by foot.

Hotel Indigo El Paso Downtown, an IHG Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 576 out of 1005 reviews" "
Rating 8 - Good. 198 out of 1005 reviews" "
Rating 6 - Okay. 83 out of 1005 reviews" "
Rating 4 - Poor. 58 out of 1005 reviews" "
Rating 2 - Terrible. 90 out of 1005 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
enjoyed our stay, very clean property, concierge and valley were very friendly
Stayed 1 night in Jul 2024

10/10 Excellent

Francisco, Des Moines

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jul 2024

10/10 Excellent

MR

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Amazing restaurant in the hotel Mamacita
Stayed 2 nights in Mar 2024

4/10 Poor

Jack

Traveled with partner
Liked: Cleanliness, amenities
Stayed for two nights and couldn’t sleep. First night there was a block party in the area music went till 12:30 am. Second night the person above us started banding on the floor at 2:30 am. Woke us up! Continued to band things on the floor then a woken keep yelling and screaming. We tried to call the front desk, but they did not have it clearly marked on how to call. We were unable to call the front desk. We almost called the cops, but thought the hotel did. We then told the staff the next morning and they offered us vouchers for breakfast. We were leaving for the airport. They don’t offer anything else. Which was very sad since we are IHG members. The hotel is in an amazing area with wonderful amenities. Just wish we were able to sleep either night.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Marsha, Carlsbad

Liked: Cleanliness, staff & service, property conditions & facilities
Love the vibe
Stayed 1 night in Jul 2024

10/10 Excellent

Jolene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. But if your planning a quiet stay don't stay here. It's clean, it's beautiful but it's loud. And the pool gets super full! Stay is very nice.
Stayed 2 nights in Jun 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool bar doesn’t open until 3 pm
Stayed 5 nights in Jul 2024

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Mirna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Victor, El Paso

Excellent
Stayed 2 nights in Jun 2024

4/10 Poor

Jorge

The room was very hot the AC was not working
Stayed 2 nights in Jul 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
easy access and roof top bar/pool area was lovely
Stayed 1 night in Jul 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful- they consistently checked in to see if we needed anything. Very clean and a lot of near by bars and restaurants
Stayed 1 night in Jun 2024

10/10 Excellent

Hector

Stayed 1 night in Jun 2024

8/10 Good

Sonya, Temple

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very pretty. The area appears safe, though I didn’t walk around much. I was traveling alone and needed to sleep for business purposes between 10 pm and 6 am. I was situated two rooms from the elevators. I could hear shuttling through the walls. People slammed doors all night. Walls were thin on the 11th floor. I was woken every 30 minutes until 1 am when the DJ at the pool deck finally shut down the party and everyone came up to their rooms laughing and slammed their doors. I understand the DJ is a common thing every weekend. I stayed Saturday and Sunday. The service, ambiance, cleanliness and amenities were nice. The situation with it being a party hotel on the weekend is not great - especially with thin walls.
Stayed 2 nights in Jun 2024

10/10 Excellent

Anissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Alysia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioner was not working at all. Other than that it was a great stay.
Stayed 1 night in Jun 2024

8/10 Good

Sylvia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish their a little more security their were a guy and girl on serious drugs up thier in the pool . Then the girl hops n the pool to shower I guess they had a Horrible odor . So did not feel like alllowing our kids to stay alone.
Stayed 1 night in Jun 2024

6/10 Okay

Debbie

Stayed 1 night in Jun 2024

2/10 Terrible

sydney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Gabriel, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Alejandrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. Clean and with friendly staff
Stayed 1 night in May 2024

6/10 Okay

Angelo

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This property did not provide any bottled water or access to water. In this desert heat that is essential
Stayed 3 nights in Jun 2024

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities
Loved the rooftop bar, restaurant lobby area and friendly staff!
Stayed 3 nights in Jun 2024

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
3.5