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Hotel Indigo El Paso Downtown, an IHG Hotel

Photo gallery for Hotel Indigo El Paso Downtown, an IHG Hotel

Exterior
Outdoor pool
Outdoor pool
Outdoor pool
Balcony

Overview of Hotel Indigo El Paso Downtown, an IHG Hotel

Hotel Indigo El Paso Downtown, an IHG Hotel

3.5 star property

4.2/5 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Restaurant
Map
325 N. Kansas Street, El Paso, TX, 79901

Explore the area

  • Popular LocationEl Paso Holocaust Museum8 min walk
  • Popular LocationUniversity of Texas at El Paso8 min drive
  • Popular LocationCathedral of Our Lady of Guadalupe11 min drive
  • AirportEl Paso, TX (ELP-El Paso Intl.)15 min drive

Room options

About this area

El Paso

Located in El Paso, Hotel Indigo El Paso Downtown, an IHG Hotel is in the city center. The area's natural beauty can be seen at Chihuahuan Desert Gardens and Rio Grande, while Plaza Theater and El Paso Museum of History are cultural highlights. Insights Science Museum and Railroad and Transportation Museum are also worth visiting. Guests appreciate the hotel's central location.

What's nearby

  • El Paso Holocaust Museum - 8 min walk
  • Juarez Market - 4 min drive
  • City Market - 5 min drive
  • University of Texas at El Paso - 8 min drive
  • Cathedral of Our Lady of Guadalupe - 11 min drive

Getting around

  • El Paso Union Depot - 17 min walk
  • El Paso International Airport (ELP) - 15 min drive

Restaurants

  • Pot Au Feu - 2 min walk
  • Craft and Social - 2 min walk
  • The Pizza Joint - 3 min walk
  • Kipp's Cheesesteak - 3 min walk
  • Coffee Box - 3 min walk

About this property

Hotel Indigo El Paso Downtown, an IHG Hotel

3.5-star hotel located in Downtown El Paso
At Hotel Indigo El Paso Downtown, an IHG Hotel, you can look forward to a terrace, a library, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a bar and a health club.
You'll also find perks like:
  • An outdoor pool
  • Free self parking, plus valet parking (surcharge)
  • Cooked-to-order breakfast (surcharge), a porter/bellhop, and an elevator
  • A 24-hour front desk, ATM/banking services, and smoke-free premises
  • Guest reviews say good things about the bar, central location, and helpful staff
Room features
All 119 rooms have comforts such as air conditioning, in addition to thoughtful touches like free WiFi and free newspapers. Guests reviews speak well of the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • TVs with satellite channels
  • Cribs/infant beds, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Secured covered valet parking on site (USD 15 per day; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: USD 10-12 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Cribs/infant beds (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Porter/bellhop

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Cribs/infant beds (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Pay movies
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 165 lbs
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 25.0 per stay

Property payment types

Important information

Optional extras

  • Breakfast fee: between USD 10 and USD 12 per person (approximately)
  • Covered valet parking fee: USD 15 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Indigo El Paso Downtown
Indigo El Paso Downtown
Indigo Paso Downtown, An Ihg
Hotel Indigo El Paso Downtown
Hotel Indigo El Paso Downtown, an IHG Hotel Hotel
Hotel Indigo El Paso Downtown, an IHG Hotel El Paso
Hotel Indigo El Paso Downtown, an IHG Hotel Hotel El Paso

Frequently asked questions

Does Hotel Indigo El Paso Downtown, an IHG Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Indigo El Paso Downtown, an IHG Hotel?

As of Dec 6, 2022, prices found for a 1-night stay for 2 adults at Hotel Indigo El Paso Downtown, an IHG Hotel on Dec 22, 2022 start from $123.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Indigo El Paso Downtown, an IHG Hotel pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 165 lbs per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hotel Indigo El Paso Downtown, an IHG Hotel?

Self parking is free at this property.

What time is check-in at Hotel Indigo El Paso Downtown, an IHG Hotel?

Check-in is from 3:00 PM - anytime.

What time is check-out at Hotel Indigo El Paso Downtown, an IHG Hotel?

Check-out is at 11 AM.

Where is Hotel Indigo El Paso Downtown, an IHG Hotel located?

Located in Downtown El Paso, this hotel is within a 10-minute walk of Sensorium, Plaza Theater, and El Paso Museum of Art. El Paso Symphony Orchestra and Abraham Chavez Theater are also within 10 minutes. El Paso Union Depot is 17 minutes by foot.

Can I cancel my reservation for free at Hotel Indigo El Paso Downtown, an IHG Hotel and receive a full refund?

Yes, Hotel Indigo El Paso Downtown, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Indigo El Paso Downtown, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 574 out of 1004 reviews" "
" "5 - Excellent 57%
Rating 4 - Good. 215 out of 1004 reviews" "
" "4 - Good 21%
Rating 3 - Okay. 86 out of 1004 reviews" "
" "3 - Okay 9%
Rating 2 - Poor. 53 out of 1004 reviews" "
" "2 - Poor 5%
Rating 1 - Terrible. 76 out of 1004 reviews" "
" "1 - Terrible 8%

4.5/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities

4.3/5

Eco-friendliness

3/5 Okay

Rebecca
Traveled with partner
Liked: Staff & service, amenities
The only thing we did not like was in the shower on the floor it was broken and rusted

3/5 Okay

Jennifer
Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room but noise from doors slamming. Nice view from the bar, good food in the first floor restaurant. It was a little inconvenient when we were told check-in was on the 5th floor and we needed a cart for our luggage. The couple we traveled with took their suitcases up and asked a staff member to help us with ours. The staff was very friendly.
Stayed 1 night in Nov 2022

5/5 Excellent

Holly
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great
Stayed 5 nights in Nov 2022

5/5 Excellent

Jessielyn Dilla
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had a lovely view of the City and pool. Room was very clean. Had breakfast at Mamacita's Restaurant downstairs was delicious. The hotel is located to numerous restaurants that are walking distance as well. Will definitely stay here again.

5/5 Excellent

Juana
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good, would stay there again

4/5 Good

Lynda
Traveled with partner
Disliked: Amenities, property conditions & facilities
Older than it looks in photo. Room okay. 2 people in 2 queen beds given one coffee pod and one bath towel. Had to go looking for more of each. Had decided on a downtown hotel rather than a suburban highway stop. Question my decision.
Stayed 1 night in Oct 2022

3/5 Okay

Edwin
Traveled with partner
Disliked: Property conditions & facilities
The restaurant was very good.The hotel is for the young.The bar and check in is on the fifth floor.Would not stay at this hotel again.
Stayed 3 nights in Oct 2022

5/5 Excellent

Maria
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in Oct 2022

5/5 Excellent

Judy
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! I had surgery and the concierge and staff were so helpful and accommodating. The restaurant choices around were fantastic since we were kind of stuck in our room. But everything around us was great!
Stayed 6 nights in Oct 2022

5/5 Excellent

Alisa
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location ! The bar was cool 2 plus the restaurant was nice 2
Stayed 2 nights in Oct 2022