8.6/10 Excellent! (381 reviews)
Hotels.com told me I needed to change my check-in date with front desk (delayed 1 day), front desk told me it wasn’t a problem because I had prepaid but when I arrived I was told my reservation was considered a no-show. They rebooked me to a different room (I was thankful they had something so reason for giving at least 2 stars) but upon check out was charged AGAIN for my stay instead of only resort fee and f&b that were purchased. Manager on duty couldn’t help and 24hr later accounts receivable said it may take up to 5 days for refund. Hotel is not as advertised- view from balcony is obstructed by dining “tent” and door to the exterior from my floor was broken so you were locked out because of a threshold issue but only 1 elevator on that side. Front desk complained about my car being left in check in area however due to there being no valet on site and no carts available I had no choice but to take multiple trips to my room with luggage.
Reviewed on Nov 9, 2026
