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"I was disappointed I was charged for parking - especially as I was unaware of my being charged for this."

"Overall the hotel was good, as was the food but the room let it down. We booked a 'Snug' and on arrival it was very cold. The heater was barely blowing warm air so we were moved into a warmer room. It was VERY small with no storage whatsoever, not even a shelf. The windows were filthy and the room was too dark. The very tiny bathroom didn't lend itself to be a wet room, condensation galore with no air vent which soaked the loo including the toilet paper. We found the room very frustrating to stay in and 2 people can't even pass each other without difficulty. Very annoying when you can barely move with nowhere to put anything. Bed was fairly comfortable, albeit a bit firm but we slept ok. If you don't mind very limited space and walking across the road to a separate building to stay then it's ok but don't expect any space. You also only get one hanger to hang clothes. You do at least get a wardrobe but that's it. Afternoon tea was delicious, as was the Thai. If the rooms were warmer, more spacious and they cleaned the windows so you could see out we might go back. They hide the dirt with dark shutters. The service and the food was exceptional but room was very disappointing. "

"There are no shops around this hotel, but it allows pets, which is particularly beneficial if you are looking for some peaceful moments. "

"Nice hotel but the room was a little tired with signs of wear and damage. The heating wasn't working and I had to advise reception who left a portable heater in the room. It's surprising how often this happens in other hotels, not just here, and suggests a lack of maintenance."

"The bed was terrible and the spring was almost out and had big dip in it too stains on all the lampshade and curtains and marks on the wall and ceilings "

"Breakfast was fresh , room cleaned and workers very nice and polite . "

"The staff were very nice and helpful. Room was spacious and clean. A little dated, but nice. Bedding was minimal and could have used a couple more pillows"

"The staff were so attentive and kind. My kids loved the treasure hunt laid out in the room upon arrival. Lego man visiting our table made their day. The playroom and sensory room are fantastic. We’d go back again for sure. "

"Great stay"