First National Bank Arena Tours

I reserved a room online for my Godmother and her husband who are both elderly and disabled along with their dogs. Since she was having a heart procedure the next morning, I thought I was giving them a better option than Motel 6. They prefer motels because of the ease of moving and transporting their pets. The manager refused to accommodate them for any of the issues brought to his attention (see below) and made them become the housekeeper for their own room. He did not apologize and told them they had to physically walk to the front office to exchange the dirty bedding for clean bedding and then remake the bed themselves. When they checked out, they were told to bring their trash to the dumpster. I will make sure they never experience this again and happily book at Motel 6 who is clean, friendly, and accommodating. Room issues: bugs as soon as they walked in their room, dirty floor, visible dirt and debris on the bedding, filthy bathroom, urine on the toilet, clogged bathtub.

Had bugs on bed we walk in seen them right away turn around and left

Moldy room with water dripping from the room ceiling. Things which were fine - Breakfast was decent, the property was reasonab;e clean Things that were awful - room condition. Bathroom moldy and room ceiling was dripping