I booked this room for my husband and me because of its proximity to the airport. I didn't expect anything glamorous, but this was the bare bone basics. When we arrived, we were able to check in with little fuss, leave our bags, and since this was our last day in Italy, we took a taxi into Florence. It wasn't until we arrived back at the hotel that it was apparent our room was lacking some basic necessities. When we returned that evening, it was hot and muggy in the room and the directions for the AC unit were wrong. There wasn't anywhere to turn it on and you didn't want to leave the window open as the street was loud. My husband went to call the front desk and discovered that the phone did not work. As I had requested an early wakeup call the next morning, we needed a phone. My husband went down to the main desk and shortly after a porter arrived with another phone. Then when we questioned him about the AC, he pulled a remote out of his pocket and turned it on. We had AC, but by morning we were frozen as the unit kept pumping out cold air! We took at taxi to the airport because the weather was lousy and we had a lot of luggage. The taxi ride cost us more than the ride we took into Florence and we only had to go ½ a mile. Would I stay here again? I probably would, it was a brand new mattress, a place to rest our heads and we got what we paid for.