Get an overview of this hotel4-star Florence hotel in Historic Center - Downtown, walk to Santa Maria Novella Basilica and Museum


Located in Historic Center - Downtown, this hotel is within a 10-minute walk of Piazza di Santa Maria Novella and Santa Maria Novella Basilica and Museum. Cathedral of Saint Mary of the Flower and Ponte Vecchio are also within 15 minutes.

Hotel Features

Along with a bar/lounge, this hotel has valet parking and concierge services. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.

Room Amenities

All 44 soundproofed rooms provide free WiFi, free wired Internet, and minibars. For a bit of entertainment, guests will find LCD TVs with satellite channels, and other amenities include room service and coffee makers.

Hotel Amenities

Hotel Amenities

A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. High-speed wireless Internet access is complimentary.

This Florence hotel also offers a terrace, tour/ticket assistance, and multilingual staff. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Parking is available onsite for a surcharge.

  • 24-hour front desk 
  • Bar/lounge 
  • Airport transportation (surcharge) 
  • Total number of rooms - 44 
  • Porter/bellhop 
  • Number of floors - 4 
  • Free newspapers in lobby 
  • Free breakfast 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Gift shops or newsstand 
  • Free WiFi 
  • Tours/ticket assistance 
  • Luggage storage 
  • Laundry facilities 
  • Limo or Town Car service available 
  • Multilingual staff 
  • Valet parking (surcharge) 
  • Terrace 
  • Safe-deposit box at front desk 
  • Year Built 1890 
  • Self parking (surcharge) 
  • Offsite parking discounted rates available 
  • Offsite parking reservations required 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Soundproofed rooms  
  • Laundry facilities  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi


Self parking (surcharge), Valet parking (surcharge), Offsite parking discounted rates available, Offsite parking reservations required

Room Amenities

  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Minibar 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Bidet 
  • Shower only 
  • Satellite TV service 
  • In-room safe 
  • Free local calls 
  • Coffee/tea maker 
  • Iron/ironing board (on request) 
  • Desk 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Soundproofed rooms 
  • Room service (limited hours) 
  • LCD TV 
  • Rollaway/extra beds (surcharge) 
  • Cribs/infant beds (surcharge) 

Where to Eat

Guests are offered a complimentary buffet breakfast each morning.

Room service (during limited hours) is available.


Start your morning with a free buffet breakfast, available each day of your stay. You can order a meal from room service during limited hours.

Nearby Things to Do

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Bicycle rentals nearby 
  • Scooter/moped rentals nearby 


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies


Special check-in instructions:


Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 50 per night.
  • Cribs (infant beds) are available for EUR 13 per night.


  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

24-hour check-in


You'll be asked to pay the following charges at the property:
  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: EUR 160 per person (roundtrip)
  • Self parking fee: EUR 20 per night
  • Valet parking fee: EUR 25 per night
  • Crib (infant bed) fee: EUR 13 per night
  • Rollaway bed fee: EUR 50 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Best Western Hotel Palazzo
  • Best Western Hotel Palazzo Ognissanti
  • Best Western Hotel Palazzo Ognissanti Florence
  • Best Western Palazzo Ognissanti
  • Best Western Palazzo Ognissanti Florence
  • Ognissanti
  • Palazzo Ognissanti
  • Hotel Palazzo Ognissanti Florence
  • Hotel Palazzo Ognissanti
  • Palazzo Ognissanti Florence

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Hotel Palazzo Ognissanti ratings based on 153 Verified Reviews

Learn more.
3.8 out of 5
82% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.4 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
Learn more.

Well run hotel.

4 out of 5
by from Sydney australia
Posted Oct 26, 2016
Pros: Had a nice little balcony with a table and chair.
Cons: Wifi not adequate in room. Small bathroom made worse by overly large wash basin.
Comment from Hotel Management
Feb 1, 2017 by Gianni
Thank you for your nice comment. Best regards. Gianni Andreucci Res. Mgr. Hotel Palazzo Ognissanti
Was this review helpful to you?

Convenient hotel

4 out of 5
Posted Sep 25, 2016
Convenient hotel within walking distance from the Train Station, 5-10 minutes walk.
Was this review helpful to you?

Nice 3 stars hotel

4 out of 5
by from West Bloomfield
Posted Sep 10, 2016
Nice staff.. Good breakfast buffet. Location is fairly close to the major things you would like to see in Florence.
Comment from Hotel Management
Feb 1, 2017 by Gianni
Hello Rania, I just want to say " thank you" to you for the nice words regarding the staff and the buffet breakfast. Warm regards. Gianni Andreucci Res. Mgr. Hotel Palazzo Ognissanti
Was this review helpful to you?

Good location

3 out of 5
by from Burnaby, BC
Posted Aug 27, 2016
It was close to the train station, and bridges. The beds and pillows were hard as a rock, but we have been in tally for 2 1/2 weeks moving around, everywhere we stay the pillow/bed are hard. The staff was nice but our room was close to the reception and we could hear them laughing at 6am. The breakfast was fine.
Comment from Hotel Management
Feb 1, 2017 by Gianni
Thank you very much for reviewing our hotel and for the nice words about the breakfast and the staff. I apologize for the little problem you reported. Warm regards. Gianni Andreucci Res. Mgr. Hotel Palazzo Ognissanti
Was this review helpful to you?

Not even a 3 star

1 out of 5
by from Dubai
Posted Jul 29, 2016
Pros: Nothing
Cons: Everything
Location: Looks like an extremely good location from google maps - But its not. You have to pass through area which is run by migrants(not that I am against it)
Didnot expect much - But came out to be much lower The room is extremely basic, though of good size(booked for 3). The shower had drainage issues. Not enough toiletries. Breakfast is basic with fruits not replenished.
Comment from Hotel Management
Feb 1, 2017 by Gianni
Dear Nitin, I'm sorry you didn't like our hotel position . actually you are 1 of the rare person who find that our hotel is not well located although we are situated close to the train station ( only 300 metres!!) and to the main monuments like Ponte Vecchio, Uffizi and Duomo ( all at walkable distance),and also to the Fair center. These things are not arguable. These are true facts! Of course, I respect your opinions regarding breakfast and room furniture. Best regards. Gianni Andreucci Res. Mgr. Hotel Palazzo Ognissanti
Was this review helpful to you?

Attended a conference in Florence

4 out of 5
by from Edmonton, AB
Posted May 24, 2016
Pros: Well situated for my needs. Easy access to railway station. Clean. Helpful staff.
Cons: Towels.
Location: Close to shopping and transport.
It was close to my venue and comfortable. Easy to get to railway station. Staff very pleasant and helpful. Bathroom a little small. Breakfast was acceptable.
Comment from Hotel Management
Jun 16, 2016 by Gianni Andreucci
Dear Sir, I was pleased to receive your kind comment . Best regards. Gianni Andreucci Res. Mgr.
Was this review helpful to you?

Not a four star hotel

2 out of 5
by from London
Posted May 2, 2016
Pros: Buffet breakfast was good
This hotel was very disappointing room was very small facilities were also very disappointing.
Comment from Hotel Management
May 20, 2016 by Gianni Andreucci
Dear John, thank you for the time you spent to provide us a comment. I regret you didn't like the room, but I'm happy for your praises to the breakfast. I hope you can come back soon in our hotel. Best regards
Was this review helpful to you?

Return to Florence

5 out of 5
Posted Nov 18, 2015
Pros: Friendly, helpful staff every time I come back
Cons: More lights in the room
Location: Perfect location to center of city and to train station
Good location, friendly staff. Stay here many times
Was this review helpful to you?

no AC

1 out of 5
Posted Nov 10, 2015
The hotel was clean but had no air conditioning I blame Expedia for not recognizing this when booking I lost my money on this room and had to stay at another hotel .
Was this review helpful to you?

Lousy hotel. Not 4 star!

2 out of 5
by from Copenhagen
Posted Oct 25, 2015
Terrible condition for a hotel that claims to be a four star one. I've stayed in dorm rooms that were bigger and better equipped. The amenities are dated, the furniture are old and worn out, and the breakfast was mediocre (in comparison to other four star hotels in Italy or even Florence like the NH Firenze)
Was this review helpful to you?