COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Check restrictions for your trip.Opens in a new window
See all properties

The Westin Excelsior, Florence

Photo gallery for The Westin Excelsior, Florence

Featured Image
Terrace/Patio
Terrace/Patio
Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe

Overview of The Westin Excelsior, Florence

The Westin Excelsior, Florence

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
Piazza Ognissanti 3, Florence, FI, 50123

Explore the area

  • Popular LocationPonte Vecchio10 min walk
  • Popular LocationUffizi Gallery12 min walk
  • Popular LocationCathedral of Santa Maria del Fiore12 min walk
  • AirportFlorence (FLR-Peretola)22 min drive

Choose dates to view prices

About this area

Florence

Located in Florence's Santa Maria Novella neighborhood, The Westin Excelsior, Florence is in the city center and on the riverwalk. Uffizi Gallery and Basilica of Santa Maria Novella are cultural highlights, and some of the area's notable landmarks include Ponte Vecchio and Piazza della Signoria. Looking to enjoy an event or a game? See what's going on at Nelson Mandela Forum or Stadio Artemio Franchi.
Visit our Florence travel guideOpens in a new window
View in a map
Map

What's nearby

  • Piazza di Santa Maria Novella - 5 min walk
  • Basilica of Santa Maria Novella - 8 min walk
  • Ponte Vecchio - 10 min walk
  • Uffizi Gallery - 12 min walk
  • Cathedral of Santa Maria del Fiore - 12 min walk

Getting around

  • Florence (ZMS-Santa Maria Novella Train Station) - 9 min walk
  • Cascine Station - 16 min walk
  • Peretola Airport (FLR) - 22 min drive

Restaurants

  • SE STO on Arno — 1 min walk
  • ORVM Bar — 1 min walk
  • Il Profeta — 2 min walk
  • Ristorante Pizzeria Maso — 2 min walk
  • Osteria dei Centopoveri — 3 min walk

About this property

The Westin Excelsior, Florence

Luxury Florence hotel in Santa Maria Novella, walk to Ponte Vecchio
This smoke-free hotel features a restaurant, 2 bars/lounges, and a fitness center. WiFi in public areas is free. Other amenities include a rooftop terrace, valet parking, and coffee/tea in a common area. All 171 individually decorated rooms feature free WiFi and pillowtop beds. Thoughtful touches include bathrobes and slippers, and guests will also find 24-hour room service and flat-screen TVs.
The Westin Excelsior, Florence offers 171 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Florence hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Covered valet parking on site (EUR 55 per day; includes in/out privileges)
  • Offsite parking within 984 ft (EUR 33 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Roundtrip train station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 7 AM–11 AM: EUR 44.50 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Art gallery
  • Designer stores
  • Fitness center

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Individually decorated
  • Individually furnished
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Florence
Florence
Santa Maria Novella
Santa Maria Novella
Pet friendly
Pet friendly
5 star
5 star
Hotel
Hotel
Family friendly
Family friendly
Guest rating 4.5+
Guest rating 4.5+
Washer and dryer
Washer and dryer

Policies

Check-in

Check-in from 3 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Dogs welcome
1 per room (up to 40 lbs)
Food and water bowls are available
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 80.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 44.50 per person (approximately)
  • Airport shuttle fee: EUR 105 per person (one-way)
  • Covered valet parking fee: EUR 55 per day (in/out privileges)
  • Nearby parking fee: EUR 33 per day (984 ft away)
  • Rollaway bed fee: EUR 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards and cash

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions; guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Excelsior Florence
Excelsior Westin Florence
Florence Excelsior
Florence Westin
Florence Westin Excelsior
Westin Excelsior Florence
Westin Excelsior Hotel
Westin Excelsior Hotel Florence
Westin Florence
Westin Florence Excelsior
Westin Excelsior Florence Hotel
Westin Excelsior
The Westin Excelsior, Florence Hotel
The Westin Excelsior, Florence Florence
The Westin Excelsior, Florence Hotel Florence

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 232 out of 312 reviews
5 - Excellent 74%
Rating 4 - Good. 56 out of 312 reviews
4 - Good 18%
Rating 3 - Okay. 17 out of 312 reviews
3 - Okay 5%
Rating 2 - Poor. 5 out of 312 reviews
2 - Poor 2%
Rating 1 - Terrible. 2 out of 312 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities
Write a review

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

1/5 Terrible

Stayed 1 night in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service
Everything everything everything everything! Nothing more to say perfect
Stayed 13 nights in Dec 2019

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service
Staff are exceptional! Beautiful hotel in the best position in Florence!
Stayed 4 nights in Nov 2019

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing, the rooms Large spacious and beautifully decorated. The staff were incredible !!
Stayed 2 nights in Nov 2019