Carriage House Resort Motel

We have been loyal customers for 20+ years, some years twice a year and a couple of times with multiple rooms. This year we requested a 1st floor room (due to my wife having difficulty with stairs of late) and this was their response "We received your message and yes you have a 1st floor Hotel Room. And the late check-in is not a problem." When we arrived we found the office of course closed and our room assignment was on the second floor with no elevator. This was brought to the owners attention the next day and he said let me see what I can do and then did nothing. The registration card even had the first floor room number on it but it was crossed out and the second floor room written in. I hope the party they gave our first floor room to will be loyal for the next 20 years but I doubt it. We feel they knew we would be stuck coming in as late as we were and they already had our money so they didn't feel they needed to honor their promise. We will find another lodging in Boca from now on.