Freeport Castle Hotels

"The only problem I had was the fact that I booked my reservation with Hotels.com. Apparently it causes a problem with their bookkeeping system and it took considerable time at checkin for the clerk to figure out how to handle "incidental charges". I prepaid my room charges thru Hotels.com so they did not have my credit card on file. I gave them my credit card to handle any incidental charges. Twice during my short stay I purchased a soda from the little store area in the lobby. I offered to pay cash, but the clerk said it would be easier to charge it to the room. On check out, the clerk on duty did not know how to handle the charge for the two sodas which I believe was about $6. I was in a hurry and had to leave and trusted they would figure it out and charge it to my card. As of this date I have not seen a charge on my card for the two sodas. Not a big deal but you would think they would know how to handle these types of things and it was just a minor annoyance."

"The parking was easy and I feel safe in the area."

"Room fixtures, especially in the bathroom, were old and rusty. The bathtub did not drain and the hot water went cold. Staff was really the only highlight."

"The staff was very friendly and helpful. The breakfast was excellent. There were ample parking spaces available and easy to get on the highway."

"AC in room was great. Breakfast was ok. "

"The carpet was stained and dirty, food on floor, thermostat fell off the wall, no heat, toilet paper on roll was less than half, and stains on bedspread. Needless to say, I went to the front desk and told them that I wanted a full refund and showed them pictures. We left and went somewhere else"

"Breakfast is so bad - how can one serve powdered eggs this day and age, there is no fresh brewed coffee but instead some dark liquid coming from „coffee machine”?"

"Under construction "

"We were able to get coffee right after checking into the hotel. This was a plus for my husband. Shortly after checking in, someone attempted to walk into our room. They apologized but it shouldn't have happened. We noticed that the light as you step into the room was not working. The breakfast was very good and fresh. We will probably stay again."