At check in we were given a room that was occupied, the 2nd one we couldn’t open and the third had the hardest beds we have ever slept in. The only amenity they had- coffee machine in the lobby, was out of order. The 2 side doors of the building don’t lock. We asked for an extra towel, had 2 in the room but we were 3 people staying and they gave us a problem giving us the towel. No customer service at all!