Best Western Hospitality Hotel & Suites

Photo gallery for Best Western Hospitality Hotel & Suites

Primary image
Indoor pool
Indoor pool
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, blackout drapes, iron/ironing board
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, desk, blackout drapes, iron/ironing board

Overview of Best Western Hospitality Hotel & Suites

Best Western Hospitality Hotel & Suites

2.5 star property

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
5500 28th Street SE, Grand Rapids, MI, 49512

Explore the area

  • Popular LocationPatterson Ice Center2 min drive
  • Popular LocationWatermark Country Club7 min drive
  • Popular LocationCenterpointe Mall7 min drive
  • AirportGrand Rapids, MI (GRR-Gerald R. Ford Intl.)7 min drive

Choose dates to view prices

About this area

Grand Rapids

In the suburbs, Best Western Hospitality Hotel & Suites is in Forest Hills, a neighborhood in Grand Rapids with good shopping. Voigt House Victorian Museum and Heritage Hill Historic District are local landmarks, and travelers looking to shop may want to visit Centerpointe Mall and Woodland Mall. Looking to enjoy an event or a game while in town? See what's happening at MSA Fieldhouse or Van Andel Arena.

What's nearby

  • Patterson Ice Center - 2 min drive
  • Woodland Mall - 4 min drive
  • Forest Hills Fine Arts Center - 5 min drive
  • Watermark Country Club - 7 min drive
  • Centerpointe Mall - 7 min drive

Getting around

  • Grand Rapids Station - 12 min drive
  • Gerald R. Ford International Airport (GRR) - 7 min drive

Restaurants

  • Bagger Dave's Burger Tavern - 3 min walk
  • IHOP - 10 min walk
  • LongHorn Steakhouse - 11 min walk
  • Osaka Sushi Steakhouse - 15 min walk
  • The Gathering Place Restaurant - 3 min drive

About this property

Best Western Hospitality Hotel & Suites

Suburban Grand Rapids hotel in Forest Hills with free parking
Along with an indoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a spa tub, coffee/tea in a common area, and 24-hour room service.
Best Western Hospitality Hotel & Suites offers 120 accommodations with safes and coffee/tea makers. Premium satellite television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Languages

Arabic, Bulgarian, English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Bus station shuttle (surcharge)

Food and drink

  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool
  • Spa tub

Family friendly

  • Cribs/infant beds (surcharge)
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 3:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet, per day (maximum USD 70.00 per stay), plus a deposit of USD 10.00 per day
Service animals are welcome, and are exempt from fees
2 per room (up to 40 lbs)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are available for USD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 10.00 per day
  • Pet fee: USD 10 per pet, per day (maximum USD 70.00 per stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit/debit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hospitality & Suites Rapids
Best Western Hospitality Grand Rapids
Best Western Hospitality Hotel
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western
Best Western Hospitality Hotel & Suites Hotel
Best Western Hospitality Hotel & Suites Grand Rapids
Best Western Hospitality Hotel & Suites Hotel Grand Rapids

Frequently asked questions

Does Best Western Hospitality Hotel & Suites have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Best Western Hospitality Hotel & Suites?

As of Aug 17, 2022, prices found for a 1-night stay for 2 adults at Best Western Hospitality Hotel & Suites on Aug 21, 2022 start from $82.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Hospitality Hotel & Suites pet-friendly?

Yes, this property allows pets (limit 2 per room) with a maximum weight of up to 40 lbs per pet. There's a deposit of USD 10.00 per day and a fee of USD 10 per pet, per day. Service animals are exempt from fees.

How much is parking at Best Western Hospitality Hotel & Suites?

Self parking is free at this property.

What time is check-in at Best Western Hospitality Hotel & Suites?

Check-in is from 3 PM - 3:00 AM. Late check-in is available during limited hours.

What time is check-out at Best Western Hospitality Hotel & Suites?

Check-out is at 11 AM.

Where is Best Western Hospitality Hotel & Suites located?

Located in Forest Hills, this hotel is within 1 mi (2 km) of MSA Fieldhouse and Patterson Ice Center. Centerpointe Mall and Woodland Mall are also within 3 mi (5 km).

Can I cancel my reservation for free at Best Western Hospitality Hotel & Suites and receive a full refund?

Yes, Best Western Hospitality Hotel & Suites offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Hospitality Hotel & Suites cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 317 out of 1003 reviews
5 - Excellent 32%
Rating 4 - Good. 356 out of 1003 reviews
4 - Good 35%
Rating 3 - Okay. 168 out of 1003 reviews
3 - Okay 17%
Rating 2 - Poor. 106 out of 1003 reviews
2 - Poor 11%
Rating 1 - Terrible. 56 out of 1003 reviews
1 - Terrible 6%

3.9/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

3.7/5

Property conditions & facilities

3.4/5

Eco-friendliness

4/5 Good

Business traveler
Liked: Staff & service, property conditions & facilities
Good Price
Stayed 1 night in Aug 2022

4/5 Good

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Facility seemed out of date Bed was noisy just sitting on it
Stayed 1 night in Aug 2022

2/5 Poor

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old n not well kept up. They were supposed to be nonsmoking but everything smelled of smoke. Rooms were not that clean. Staff was pleasant but otherwise hotel was not worth money.
Stayed 4 nights in Aug 2022

2/5 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Outdated and had a smell to it that was offensive. The smell of mildew
Stayed 1 night in Aug 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and courteous. There was almost every restaurant imaginable close to the motel which was great.
Stayed 2 nights in Aug 2022