COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Overview of Best Western Hospitality Hotel & Suites

Photo gallery

Featured Image
Indoor pool
Indoor pool
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

Best Western Hospitality Hotel & Suites

2.5 out of 5

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Free airport shuttle
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationPatterson Ice Center2 min drive
    Popular LocationCenterpointe Mall4 min drive
    Popular LocationWatermark Country Club7 min drive
    AirportGrand Rapids, MI (GRR-Gerald R. Ford Intl.)7 min drive

Choose dates to view prices

About this area

Grand Rapids

In the suburbs, Best Western Hospitality Hotel & Suites is in an area with good shopping. DeVos Performance Hall and Public Museum of Grand Rapids are cultural highlights, and travelers looking to shop may want to visit Downtown Market. Patterson Ice Center and Van Andel Museum Center are also worth visiting.
Popular Location

What's nearby

  • Patterson Ice Center - 2 min drive
  • Centerpointe Mall - 4 min drive
  • Woodland Mall - 4 min drive
  • Forest Hills Fine Arts Center - 5 min drive
  • Watermark Country Club - 7 min drive

Getting around

  • Grand Rapids Station - 12 min drive
  • Gerald R. Ford International Airport (GRR) - 7 min drive

Restaurants

  • IHOP — 10 min walk
  • LongHorn Steakhouse — 11 min walk
  • Osaka Steakhouse — 13 min walk
  • Smokey Bones Bar & Fire Grill — 15 min walk
  • Spinnaker — 18 min walk

About this property

Best Western Hospitality Hotel & Suites

Suburban hotel with free airport shuttle and free area shuttle
Along with an indoor pool, this smoke-free hotel has a fitness center and a spa tub. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle, and a free manager's reception. Other amenities include a 24-hour business center, coffee/tea in a common area, and 24-hour room service. All 120 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and TVs with satellite channels. 24-hour room service, coffee makers, and free local calls are among the other amenities available to guests.
Best Western Hospitality Hotel & Suites offers 120 accommodations with safes and coffee/tea makers. Premium satellite television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (USD 5 per day)
  • Wheelchair-accessible parking and van parking available
  • Free roundtrip airport shuttle from 4 AM - midnight
  • Airport shuttle on request
  • Free area shuttle up to 3 miles

Food and drink

  • Free reception (select days)
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool
  • Spa tub

Family friendly

  • Cribs/infant beds (surcharge)
  • Free area shuttle
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • Arabic
  • Bulgarian
  • English
  • French
  • Spanish

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 3 PM - 3:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet, per day (maximum USD 70.00 per stay), plus a deposit of USD 10.00 per day
2 per room (up to 40 lbs)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are available for USD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Extended parking fee: USD 5 per day
  • Pet deposit: USD 10.00 per day
  • Pet fee: USD 10 per pet, per day (maximum USD 70.00 per stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property only accepts debit or credit cards and credit cards for all bookings; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hospitality & Suites Rapids
Best Western Hospitality Grand Rapids
Best Western Hospitality Hotel
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western
Best Western Hospitality Hotel & Suites Hotel
Best Western Hospitality Hotel & Suites Grand Rapids
Best Western Hospitality Hotel & Suites Hotel Grand Rapids

Frequently asked questions

3.8
Good
Rating 5 - Excellent. 300 out of 986 reviews
5 - Excellent 30%
Rating 4 - Good. 367 out of 986 reviews
4 - Good 37%
Rating 3 - Okay. 169 out of 986 reviews
3 - Okay 17%
Rating 2 - Poor. 104 out of 986 reviews
2 - Poor 11%
Rating 1 - Terrible. 46 out of 986 reviews
1 - Terrible 5%

3.9/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

3.7/5

Property conditions & facilities

3/5 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Liked walking distance to many restaurants and shopping. Did not like the heating/cooling unit in my room malfunctioned and would not cool the room enough even set at 60
Stayed 1 night in Apr 2021

2/5 Poor

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
it looks like it is under construction constantly. The whole place smelled of smoke.
Stayed 1 night in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2021

2/5 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blood stains and hair on bed! Won't go back!
When we arrived there was one employee behind the counter. One couple was checking in ahead of us. It took 35 minutes to be checked in and given room keys but I just assumed there was some issue with the couple before us and I didn't complain about the wait. We got to our room and pulled back the comforter to find brown dried blood stains on the fitted sheet and one pillow case. There was a clump of hair stuck to the flat sheet. I called down to the desk to request fresh sheets or a new room and the employee was very rude. She answered the phone by saying " Is this going to be a quick question, because I'm really busy!" I told her about the nasty sheets and she said to come down in HALF an HOUR and grab new sheets. We went down to the desk 30 minutes later and waited another 30 minutes in the lobby for sheets. The employee asked us if it was ok if someone cut us in line and then we complained loudly about our situation. Finally we were given a new fitted sheet and flat sheet which we had to put on the bed ourselves. Very disappointed in the cleanliness of the room and bed as well as the horrible customer service. We will never be back to this hotel
Stayed 1 night in Feb 2021

4/5 Good

Stayed 1 night in Jan 2021