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"Very convenient for Carlisle railway station. The room was very clean and functional, although the temperature control didn't seem to work. The rooms at the rear are the quieter ones and will be allocated if available (and requested in advance). The choice of items at breakfast was very good. All the staff I met were very friendly and helpful."

"Great hotel, lovely staff and would recommend"

"A welcoming and helpful check-in at this stunning Victorian hotel right next to the train station and shops. The rooms were spotlessly clean and cosy with comfy beds, full of amenities. The staff were friendly. Thanks again! (also for storing my mountain bike) :)"

"Quiet and restful nights of sleep despite being a motorway services- you couldnt hear any traffic noise at all from the hotel. Staff were very friendly. No breakfast pptions but part of motorway services complex, so amenities nearby for any basic needs. We were perfectly happy with our roomwith rehard to location, cleanliness, facilities etc but a few small issues as follows: No floor mat for the bathroom -only a slip mat for in the shower, so although you could use the shower mat in the shower there was nothing to stop the floor from being wet and slippery when you got out! No glasses only mugs for drinking (always find it handy to have glasses for the bathroom or for a drink of water if youve been using the mugs). Also on this occasion the mugs had a strange coating/taste of dishwasher soap/salt when we had our first drinks, so had to throw them away, wash up our mugs ourselves, and make ourselves a new round of drinks. These minor issues did not spoil.our stay or affect the quality of the accomodation and we would.happily stay again in this friendly hotel as it was a very convenient location for us to visit family When we asked for our room to be made up they cleaned the bathroom and replaced towels, toilet rolls etc but didn't make our bed or give clean mugs/spoons etc. This wasnt a big issue for us, but some might have liked a little more attention to detail. "

"Gorgeous property. Delicious food. The barmaid, Chantal, was super helpful and made great suggestions for dinner."

"False fire alarm early Sunday morning. Minor inconvenience."

"Basic hotel, somewhere to put head down for the night"

"A great find - brilliant hosts - excellent breakfast- great rooms. If I could give it 6 stars I would."

"There were no disabled parking spots, only reserved ones for electric cars. I booked an executive room (112), and was surprised to note one of the windows looked onto the bin area and recycling, that has lights on most of the night and early morning noise. My bath had mould around the seals, and the bath plug had to be removed with a spoon, which dislodged more mould that floated in the bath. When I mentioned about changing my room before unpacking due to the view, there were no others available, and I mentioned the other comments at check out and nothing was said, just about the meal extras I had ordered and how I wanted to pay. For a 4 star I was disappointed"