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Hotel Chocolate Suites

Photo gallery for Hotel Chocolate Suites

Porch
Deluxe Quadruple Room, Multiple Beds, Terrace, City View (Godiva) | Premium bedding, down comforters, individually decorated
Classic Room, 2 Double Beds, Non Smoking, Terrace (Valrhona) | Premium bedding, down comforters, individually decorated
City Room, 1 King Bed, Non Smoking (Noka) | View from room
Junior Suite, 1 King Bed, Terrace, City View (Delafee) | Premium bedding, down comforters, individually decorated

Overview of Hotel Chocolate Suites

Hotel Chocolate Suites

3.0 star property

7.8/10 Good

Popular amenities

  • Free WiFi
  • Parking included
  • Pet friendly
  • Restaurant
  • Breakfast available
  • Laundry
Map
Callejon de Temezcuitate # 1-B, Colonia Centro, Guanajuato, GTO, 36000

Explore the area

  • Popular LocationUnion Garden6 min walk
  • Popular LocationJuarez Theater6 min walk
  • Popular LocationAlley of the Kiss12 min walk
  • AirportLeon, Guanajuato (BJX-Del Bajio)25 min drive

Room options

About this area

Guanajuato

Hotel Chocolate Suites is located in Zona Centro, a neighborhood in Guanajuato, and is near the airport and in the mountains. The area's natural beauty can be seen at Union Garden and El Nopal Mine, while Juarez Theater and Museo del Pueblo de Guanajuato are cultural highlights.

What's nearby

  • Guanajuato Funicular - 6 min walk
  • Don Quijote Iconographic Museum - 6 min walk
  • Union Garden - 6 min walk
  • Juarez Theater - 6 min walk
  • Alley of the Kiss - 12 min walk

Getting around

  • Bajío Intl. Airport (BJX) - 25 min drive

Restaurants

  • Santo Café - 3 min walk
  • La Capellina - 5 min walk
  • Famoso Bar Incendio - 5 min walk
  • La Vie en Rose - 5 min walk
  • Casa Valadez - 6 min walk

About this property

Hotel Chocolate Suites

3-star hotel located in Zona Centro
A roundtrip airport shuttle, a terrace, and a coffee shop/cafe are just a few of the amenities provided at Hotel Chocolate Suites. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
Other perks include:
  • Free self parking and valet parking
  • Cooked-to-order breakfast (surcharge), a TV in the lobby, and coffee/tea in the lobby
  • Tour/ticket assistance, concierge services, and luggage storage
  • Guest reviews give top marks for the location
Room features
All guestrooms are individually furnished, and include comforts such as premium bedding, in addition to amenities like free WiFi. Guests reviews give good marks for the spacious rooms at the property.
More amenities include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with rainfall showers and hair dryers
  • 32-inch LCD TVs with satellite channels
  • Coffee/tea makers, portable fans, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • Onsite parking options include a carport and a garage
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–1:00 PM: MXN 65-200 for adults and MXN 65-200 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available
  • Coffee/tea in common area(s)

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • This property does not have elevators

More

  • Communal living room
  • Designated smoking areas
  • Fireplace in lobby
  • Romance packages available
  • Shared microwave
  • Shared refrigerator
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Down comforter
  • Hypo-allergenic bedding
  • Portable fan
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Restaurant dining guide

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 250.50 per pet, per night, plus a deposit of MXN 500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 per room
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Breakfast fee: between MXN 65 and MXN 200 for adults, MXN 65 and MXN 200 for children (approximately)
  • Airport shuttle fee: MXN 700 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250.50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Chocolate Suites Guanajuato
Chocolate Suites Guanajuato
Chocolate Suites
Hotel Chocolate Suites Hotel
Hotel Chocolate Suites Guanajuato
Hotel Chocolate Suites Hotel Guanajuato

Frequently asked questions

Is Hotel Chocolate Suites pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 per room). There's a deposit of MXN 500 per stay and a fee of MXN 250.50 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Hotel Chocolate Suites?

As of Dec 9, 2022, prices found for a 1-night stay for 2 adults at Hotel Chocolate Suites on Jan 9, 2023 start from $53.04, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Chocolate Suites?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Chocolate Suites?

Check-in is from 3:00 PM - 6:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel Chocolate Suites?

Check-out is at noon. Late check-out is available for a fee.

Does Hotel Chocolate Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 700 per vehicle applies.

Where is Hotel Chocolate Suites located?

Located in Zona Centro, this hotel is within a 10-minute walk of Museo Iconográfico del Quijote, Guanajuato Funicular, and Don Quijote Iconographic Museum. Union Garden and Jardín de la Unión are also within 10 minutes.

Can I cancel my reservation for free at Hotel Chocolate Suites and receive a full refund?

Yes, Hotel Chocolate Suites offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Chocolate Suites cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

7.8

Good

Rating 10 - Excellent. 50 out of 132 reviews" "
" "10 - Excellent 38%
Rating 8 - Good. 51 out of 132 reviews" "
" "8 - Good 39%
Rating 6 - Okay. 10 out of 132 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 10 out of 132 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 11 out of 132 reviews" "
" "2 - Terrible 8%

8.3/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.7/10

Property conditions & facilities

8.2/10

Eco-friendliness

2/10 Terrible

Neris, Reseda
Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did like only the view. Did not like: Not knowing that this hotel has two locations one in the downtown (DT) and another away from downtown. Both locations required a LOT of steps to climb. The hotel away DT has a cliff as an entrance no handrails to hold yourself to go down. My friend aunt fell and hurt her knee when we arrived. Most of the staff showed indifference about the event. Dusted and old furniture. Rusty windows without lock dirty and mold bathroom. We were charged $12.50 for an stain Towel that we never saw to verify the issue. Downtown hotel required A LOT of steps to climb. This building still in construction. Beds were old and cranky on both locations.
Stayed 2 nights in Jul 2022

6/10 Okay

Laura
Traveled with group
Disliked: Amenities
The room had little or no hot water, tan out of toilet paper at night. The door key did not lock the door from the outside. I was disappointed and the manager offered no discount
Stayed 2 nights in Jan 2022

10/10 Excellent

Jose
Liked: Cleanliness, staff & service
Probably one of the best views of Guanajuato,they shuttle for free to the town
Stayed 2 nights in Nov 2021

2/10 Terrible

Nadia
Stayed 2 nights in Aug 2021

4/10 Poor

Lee
Stayed 6 nights in Aug 2021

4/10 Poor

Jose
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler
Stayed 4 nights in Mar 2021

4/10 Poor

Hector
Disliked: Staff & service, property conditions & facilities, room comfort
Roach in my coffee
I would not recommend this hotel, the room that we booked was not what was on the picture of the room here in Hotels.com. No daily house cleaning, the bed was made but the towels were not changed nor soap, nor shampoo. When I requested clean towels, it took them about 20 minutes to get towels. No coffee maker in the room, if you wanted coffee you would have to go to the reception area at a certain time. We got coffee in the reception area on our first night it was good, but the next morning I requested coffee and they brought it to my room with toast. When I drank the coffee it had a ROACH in the coffee, so I told the staff and they did nothing. So disappointing. The rooms are not sound proof, we could hear everything that is being said in the reception area, plus we can hear all the foot steps, and also we could he the parking area. They offer free transportation to the center of the city and back, but if you want to come back to the hotel from downtown you need to be at a certain corner 11am, 4pm , 8pm or 11pm..well we stood at the street corner at 8pm, but called prior to 8pm to make sure they will show up and they told me yes....the driver arrived at 8:20pm, we stood in the cold for 20 minutes. Then the next night we requested the driver to pick us up at 10pm (which it has a cost of $50 pesos which they told us and we were fine with that), so they told me that it would be 10 minutes, but it took about 20 minutes to pick us up. I do not recommend this hotel.
Stayed 2 nights in Feb 2021

4/10 Poor

Martha
Disliked: Property conditions & facilities, room comfort
READ before booking
*READ this review before booking* I was excited about staying at this hotel mainly because of the views and price. I was disappointed with several things about this hotel, so here is my list: 1. Staff was OK, but not everyone was wearing a mask at all times. 2. Housekeeping was OK. A bit late to come into our room to clean it, so we were already there after a long morning walk into the city. 3. Our room was literally next to the lobby (a horrible place to be). It was VERY noisy at all times. We had a very hard time to go to sleep at night. 4. During the night, we could smell cigarette smoke coming from the lobby. So not quite a "smoke free" place. 5. The room had no frames or anything on the walls, which made it seem like unfinished. 6. Parking was on-site and was free for guests, but the area is so small that you have to leave your car keys so they can move it around if needed. I was not comfortable leaving my car keys for someone to may be move it, especially during COVID times. The only thing I liked about the hotel was the view and the coffee we had in our continental breakfast. If I were you, I will look into another hotel. I will definitely not stay at this hotel again.
Stayed 2 nights in Jan 2021

8/10 Good

Yessenia
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020