Hotel Chocolate Suites

Photo gallery for Hotel Chocolate Suites

Featured Image
Terrace/Patio
Terrace/Patio
Premium bedding, down comforters, individually decorated
Premium bedding, down comforters, individually decorated

Overview of Hotel Chocolate Suites

Hotel Chocolate Suites

3 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Pet friendly
  • Restaurant
  • Breakfast available
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Callejon de Temezcuitate # 1-B, Colonia Centro, Guanajuato, GTO, 36000

Explore the area

  • Popular LocationUnion Garden6 min walk
  • Popular LocationJuarez Theater6 min walk
  • Popular LocationAlley of the Kiss12 min walk
  • AirportLeon, Guanajuato (BJX-Del Bajio)25 min drive

Choose dates to view prices

About this area

Guanajuato

Located in Guanajuato, Hotel Chocolate Suites is in the city center and near the airport. The area's natural beauty can be seen at Union Garden and El Nopal Mine, while Juarez Theater and Casa de las Leyendas Museum are cultural highlights.

What's nearby

  • Don Quijote Iconographic Museum - 4 min walk
  • Guanajuato Funicular - 5 min walk
  • Union Garden - 6 min walk
  • Juarez Theater - 6 min walk
  • Alley of the Kiss - 12 min walk

Getting around

  • Del Bajio Airport (BJX) - 25 min drive

Restaurants

  • Vivo Café — 2 min walk
  • Santo Café — 3 min walk
  • La Capellina — 5 min walk
  • Famoso Bar Incendio — 5 min walk
  • La Vie en Rose — 5 min walk

About this property

Hotel Chocolate Suites

3-star Guanajuato hotel in Zona Centro with free valet parking
A restaurant, a coffee shop/café, and a snack bar/deli are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and a refrigerator in a common area are onsite. All 8 individually decorated rooms feature free WiFi and room service. For entertainment, LCD TVs come with satellite channels, and guests can also appreciate comforts like premium bedding and down comforters.
Hotel Chocolate Suites offers 8 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads. This Guanajuato hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • Onsite parking options include a carport and a garage
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–1:00 PM: MXN 65-200 for adults and MXN 65-200 for children
  • 1 restaurant and 1 coffee shop/café
  • Room service available
  • Coffee/tea in common area(s)

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • No elevators
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • Terrace

More

  • Communal living room
  • Designated smoking areas
  • Fireplace in lobby
  • Romance packages available
  • Shared microwave
  • Shared refrigerator
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Down comforter
  • Hypo-allergenic bedding
  • Portable fan
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Restaurant dining guide

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 250.50 per pet, per night, plus a deposit of MXN 500 per stay
Dogs and cats welcome
1 per room
Pets cannot be left unattended
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 65 and MXN 200 for adults, MXN 65 and MXN 200 for children (approximately)
  • Airport shuttle fee: MXN 700 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250.50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts Visa, Mastercard, American Express, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Chocolate Suites Guanajuato
Chocolate Suites Guanajuato
Chocolate Suites
Hotel Chocolate Suites Hotel
Hotel Chocolate Suites Guanajuato
Hotel Chocolate Suites Hotel Guanajuato

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 44 out of 119 reviews
5 - Excellent 37%
Rating 4 - Good. 50 out of 119 reviews
4 - Good 42%
Rating 3 - Okay. 8 out of 119 reviews
3 - Okay 7%
Rating 2 - Poor. 8 out of 119 reviews
2 - Poor 7%
Rating 1 - Terrible. 9 out of 119 reviews
1 - Terrible 8%

4.1/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Stayed 4 nights in Mar 2021

2/5 Poor

Disliked: Staff & service, property conditions & facilities, room comfort
Roach in my coffee
I would not recommend this hotel, the room that we booked was not what was on the picture of the room here in Hotels.com. No daily house cleaning, the bed was made but the towels were not changed nor soap, nor shampoo. When I requested clean towels, it took them about 20 minutes to get towels. No coffee maker in the room, if you wanted coffee you would have to go to the reception area at a certain time. We got coffee in the reception area on our first night it was good, but the next morning I requested coffee and they brought it to my room with toast. When I drank the coffee it had a ROACH in the coffee, so I told the staff and they did nothing. So disappointing. The rooms are not sound proof, we could hear everything that is being said in the reception area, plus we can hear all the foot steps, and also we could he the parking area. They offer free transportation to the center of the city and back, but if you want to come back to the hotel from downtown you need to be at a certain corner 11am, 4pm , 8pm or 11pm..well we stood at the street corner at 8pm, but called prior to 8pm to make sure they will show up and they told me yes....the driver arrived at 8:20pm, we stood in the cold for 20 minutes. Then the next night we requested the driver to pick us up at 10pm (which it has a cost of $50 pesos which they told us and we were fine with that), so they told me that it would be 10 minutes, but it took about 20 minutes to pick us up. I do not recommend this hotel.
Stayed 2 nights in Feb 2021

2/5 Poor

Disliked: Property conditions & facilities, room comfort
READ before booking
*READ this review before booking* I was excited about staying at this hotel mainly because of the views and price. I was disappointed with several things about this hotel, so here is my list: 1. Staff was OK, but not everyone was wearing a mask at all times. 2. Housekeeping was OK. A bit late to come into our room to clean it, so we were already there after a long morning walk into the city. 3. Our room was literally next to the lobby (a horrible place to be). It was VERY noisy at all times. We had a very hard time to go to sleep at night. 4. During the night, we could smell cigarette smoke coming from the lobby. So not quite a "smoke free" place. 5. The room had no frames or anything on the walls, which made it seem like unfinished. 6. Parking was on-site and was free for guests, but the area is so small that you have to leave your car keys so they can move it around if needed. I was not comfortable leaving my car keys for someone to may be move it, especially during COVID times. The only thing I liked about the hotel was the view and the coffee we had in our continental breakfast. If I were you, I will look into another hotel. I will definitely not stay at this hotel again.
Stayed 2 nights in Jan 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020

2/5 Poor

Disliked: Cleanliness, staff & service
Not staying there again
We were disappointed in this hotel. Though charming with a lovely view it was inconvenient, with no refrigerator in the room, the phone not working, and awkward to get between the room and reception. Worst of all there were an insect and a lizard in the room.
Stayed 2 nights in Nov 2020