At first, it was great then.....roaches!
Posted Jun 3, 2014
We were happy and excited when we saw our room, view and the hotel amenities and the pools. It was plenty of room for 2 adults and 2 kids, ages 8 & 13. You could tell that the hotel wasn't 5 Star quality based on the towels and accessories, but it was definitely nice. The first bug experience was when we first walked into the master bathroom late Friday evening and there was a "silver fish" by the tub. We didn't fret too much, we just squished the thing and moved on. We had a great Saturday and Sunday morning, in which we used the kitchen more. We came in about 9 p.m. on Sunday, turned on the kitchen lights.....there were roaches every where! We immediately freaked and called the hotel after-hours line. The lady on the other end didn't seem too concerned, but she said she would contact someone. By about 11:30, the maintenance man had called and said he would use his "Home Depot Remedy." The roaches didn't go away. By the time the maintenance guy had left, it was near 12:30-1:00 a.m. I managed to calm down, lay down for a few after packing and we left within the next few hours. To top it all off, the fire alarm started sounding in our condo at 4:30, 5, and 5:30 for no good reason. The worst disappointment was the Kaiser, Wyndham staff who is handling the complaint. Poor, defensive attitudes. We weren't even offered a full refund, although we left almost 2 days early on a 4 day trip. The manager argued over refunding "resort" fees that the resort charged, not Expedia.