Ratings based on 86 Verified Reviews
4.1 Room cleanliness
4.5 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
Highly recommendedPosted Feb 23, 2017 on Hotels
Great hotel in Old quarter. Value priced. Staff very helpful.
Comment from Hotel Management
Mar 9, 2017
Dear Mr. Roy Thank you very much. Hope to see you next time Customer Service Team
by A verified traveler
Posted Nov 29, 2016 on Hotels
hotel was overbooked and they move us for a night in another (ugly) hotel ....
for Everyoneby A verified traveler from Singapore
Excellent HotelPosted Sep 18, 2016
It is a very good hotel. Rooms were compact and cozy. It is ideally located in Old Quarter and night markets were 10 minutes away. The hotel staff were very friendly. Will definitely recommend this hotel!
by Ian from Melbourne
ExcelentPosted Aug 27, 2016 on Hotels
Excellent hotel, staff are very helpful, right in the middle of the old quarter, walk to just about everything in Hanoi
for Couplesby Nigel R.
Every cloud has a silver lining.Posted Mar 29, 2016 on Ebookers
I must say that our visit did not begin well as there were various problems with our room. I am not, by nature, a complainer, but on this occasion I did confront the manager the first morning. He was concerned and immediately transferred us to a superior room. Additionally, he helped us to plan a visit to Halong Bay which fulfilled all our requirements, and also to organise our onward transport. When we returned from Halong Bay we had been transferred to a deluxe room which was delightful. In essence all the staff were friendly, polite and helpful.
by Seng Ieong
Posted Feb 11, 2016 on Hotels
for Everyoneby A verified traveler from Malaysia
Friendly and HelpfulPosted Feb 3, 2016
Pros: Clean and friendly.. good value for money
Cons: Wouldn't expect much more can be improved for the current cost
Location: Coffee shops, local street food, night market, lake and a few museums, train station not too far away. Central to where the airport buses arrive.
The hotel is located in the midst of the old quarter which allows access to most places of interest if you are prepared to walk a little. For a budget hotel it is very good value for money, the room was clean and everything worked, nice hot water which is a blessing during the New Year period as the weather can be quite cold. The breakfast is very good, again for the price, it is a buffet but they will also cook an omelete, scrambled egg or something else fresh if you wish. The staff are very helpful, the waitress and especially Lee, the young man in reception , who's command of English was good and he gave us a lot of advice which was not a hard sell to book through the hotel. We would definitely recommend this hotel for a good budget stay in Hanoi. Peter and Carol Barker (Malaysia).
by Tuyen from USA
Great service in the middle of the Old QuarterPosted Jan 31, 2016 on Hotels
I stayed at the top floor (Executive Balcony) which was a very spacious room with an amazing balcony over looking the Old Quarter. Service was very good and the location is also very good -- right in the Old Quarter but in a relatively quiet side street. But note that the Old Quarter is always jammed with traffic (which is interesting for the visitor) and lots of one-way streets so sometimes taxis cannot find the hotel quite easily. Best is to buy a data 3G sim-card when you're in VN (3GB for under $20) and then you can track yourself (and in taxi) via Google map!
for Everyoneby A verified traveler from Australia
Good value, in the heart of the old townPosted Dec 25, 2015 on Wotif
Exceptional staff went out of their way to help and arrange on travel. Value for money facilities.
for Couplesby Damien W.
Great Location and amazing staffPosted Dec 9, 2015 on Orbitz
This is a really lovely hotel in the centre of Hanoi's old quarter. Easy to walk to most of the museums and other attractions. The staff are incredible they make you feel so special and important. They arranged tours, taxis, carried bags, opened doors and served breakfast very professionally. The room was really clean, a good size, very comfy bed and quiet too. Breakfast each morning and free wi-fi were fabulous also. All I can say is this was an exceptional experience. I would 100 recommend it as a memorable place to stay in Hanoi.