2/10 Terrible
Samantha
Business traveler, Traveled with partner
Jan 30, 2023
Disliked: Amenities
We booked a room for the whole weekend and ended up staying one night and booking with another hotel. Our neighbors had children that screamed, yelled and ran up and down the hallway until at least 3am. That's the last time I looked at the time. There was also a cockroach that ran across the bathroom counter. The beds/pillows were very uncomfortable, as well, and smelled of smoke despite being a smoke free hotel. Not a pleasant stay at all. The main office hours was only open during a certain time and there was a number to call when the office was closed; each time I called, I never got an answer. I tried calling them at noon and 12:30 (the office wasn't open until 10am) to tell them we had left early and never got through to anyone. I had to leave a voicemail.