Ratings based on 290 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bellmore, NY

Close to MetLife Stadium

Posted Aug 18, 2015
Pros: Location to Met Life stadium.
Nothing fancy, was supposed to get a non-smoking room, but didn't. It smelled!! I also arrived earlier than the 3:00 checkin. I was there around 12:00. All other hotels I have ever stayed at have let me check in early without a FEE if there was a room available. Extended Stay charged $25 to do an early checkin....rip off! Also, I was staying there to see Kenney Chesney at stadium. Prior to booking room back in April, I called to see if there was a shuttle service available and I was told yes...$20 round trip. Well, there was no shuttle available, and I had to take taxi service. I called taxi company and was told it would be $20 each way....well....... it cost $20 to get there, but when I left concert to come back, all taxi's there were charging $75-$100's to get back to hotel!!!!! It is literally a mile away! Very expensive excursion!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2015
Next to hotel laundry room, staff door slamming again and again and again
Comment from Hotel Management
Aug 19, 2015 by Manager, Hotel Management
Thank you for your recent review of your stay. I am sorry to hear that you were able to hear the noise from the guest laundry room’s door. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
1 out of 5
by A verified traveler

The worst stay in my life.

Posted Jul 30, 2015
I reseved non smoking room with two double beds. But when we checked in they gave me a non smoking room with one bed. So i called the front and they made us move 5 floors up and this time the room was Smoking! So we went down to the front again and waited 20 minutes and heard that there was no nonsmoking room with two beds!!! The manager said if we did not want either nonsmoking with one bed or smoking with two beds, we could cancel out reservation and find another hotel. It was 10 pm and we were with two kids. And she added for refund we needed to come back next day when she was in office!!!! They also offered that our kids could sleep on the floor in nonsmoking room and they will provide blanket and pillow!!!! We ended up staying in a smoking room and it was the worst hotel stay in my life.
Comment from Hotel Management
Aug 18, 2015 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
3 out of 5
by A verified traveler from ontario, Canada

Posted Jul 29, 2015
Not too difficult to find. Kitchen facility in room was old and you had to request anything you want for kitchen (like cups and plates). We left after one night when we realized it was a grab and go breakfast rather than full breakfast. Grab and go had no juice, packaged muffins, granola bars, and some sad looking oranges.
Comment from Hotel Management
Aug 17, 2015 by Manager, Hotel Management
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our grab-and-go breakfast did not meet your expectations. To uphold our company’s high standards, we will make sure we are clearly communicating our amenities prior to guest arrivals. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Basic hotel over priced.

Posted Jul 17, 2015
Pros: It was close to NY City.
Cons: You need to look at that based on my review.
Location: NY City
No dishes or silverware in the room. I ask the front desk about it, she said I had to request them when I booked the room. No offer to have them sent to our room so, I assumed that it was to late to have them. Breakfast was small little tiny......
Comment from Hotel Management
Aug 5, 2015 by Manager, Hotel Management
Thank you for your recent review of your stay. We appreciate the kind comments about our location; however, I apologize for the miscommunication you experienced regarding our dishware policy. I discussed your comments with the staff, and we will make sure we are responding to guest requests in a timely manner as well as clearly communicating our amenities. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
3 out of 5
Recommended
for Everyone
by A verified traveler

Room for improvement

Posted Jul 17, 2015
Nice location but the facility needs a facelift. Carpets are old and paint was coming off of the ceiling.
Comment from Hotel Management
Aug 4, 2015 by Manager, Hotel Management
The staff and I read your comments about your stay with us. We appreciate the kind comments about our location; however, we apologize that our hotel’s appearance was not to your satisfaction. To uphold our company's high standards, I will share your comments with our corporate office to see what we can do to upgrade our hotel moving forward. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
4 out of 5
Recommended
for Getaway With Friends
by John from NH

EDC

Posted May 27, 2015 on Hotels
EDC Weekend- ordered a king suite with a pull out sofa bed for my buddy and they ended up not having those rooms at that location but still charged me for it.
Comment from Hotel Management
Aug 15, 2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for not having available the room type you reserved. Still, I am glad to see that you had a positive stay overall. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
5 out of 5
Recommended
for Personal Event
by Mary from Queens, NY

awesome find!

Posted May 27, 2015 on Hotels
I absolutely loved this hotel! Stayed here because I was working at MetLife Stadium for the weekend, and couldn't be happier! It was cozy, comfortable, and in a great location!! Would definitely stay here again and would definitely recommend it to family and friends!!
Comment from Hotel Management
Aug 15, 2015 by Manager, Hotel Management
The staff and I read your review, and would like to thank you for writing such great things about our property. I am glad that you loved our hotel and that you had a comfortable stay. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
2 out of 5
Recommended
for Families
by A verified traveler

Good enough for the price

Posted May 20, 2015 on Hotels
Needed a quick, convenient and cheap hotel and this did the trick. Pretty bare bones type of place (e.g. they don't have daily room cleaning, etc.), which is to be expected for something in this price range. Could have done without all the trash in the parking lot, the messy lobby, and the strong smell of trash and cooked food in the halls and rooms.
4 out of 5
Recommended
for Getaway With Friends
by Samuel

This traveler left a rating score only Posted May 19, 2015 on Hotels