Reasonable hotel close to bus stop for travel into N Y C ,staff helpful but it took several requests to get clean towels and extra pillow . Breakfast was a shambles just a little trolley which was opened at 6.30am and empty by 6.45am you had to take any food back to your roomTo eat it. Shame about the lift breaking down as we were on the 5th floor but it did get fixed later that day.
Comment from Hotel Management
Oct 12, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I sincerely apologize that you had to ask several times until you were able to get your request for what you needed. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for choosing Extended Stay Hotels