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Staff is very friendly and helpful. Property is beautiful as expected. The room had a excellent view. The room was very clean, bed was comfortable and great fluffy pillows. The first day the bathtub wouldn't drain. Reported it to the front desk and it was fixed immediately. Note to Sheraton, when ...
We loved the Royal Kona Resort. The corner king oceanfront room was amazing, we wouldn't change a thing about our stay. We will be back
Lots of shops and restaurants within walking distance, best place to be for the luau, and they also have shops within the hotel. They have a car rental available as well. Parking is a little expensive
We were pleasantly surprised by the amazing accommodations, compared to the picture that we saw online. If i searched for a complaint, it would be that the dryer door was difficult to open and close. But we only used it a couple of times, so it wasn’t really inconvenient.
This hotel is in amazing condition considering being a outdated. Price was a starting factor for me but i would have stayed there for more if it had cost more. Thanks for a great 2 nights stay.
The parking was not the best. It was very limited. I had to come back at a decent time if I wanted to get a space. I shouldn’t have to worry about that.
Location on the ocean is awesome. Room carpet needs a shampoo.
The room inspection takes too long. I waited for 1 1/2 hrs and couldn’t check in till 5:15.
We thoroughly enjoyed our stay at the Crystal House. Great location! Pool and hot tub were great after a long day of traveling around the island. We had 6 adults in our group and it worked out well. I would definitely stay here again.
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