Called before checking in to verify the pool would be open (traveling with 2 littles) and they said yes, got to check in at 530pm and they said it has been closed for days because of someone spilling something in it. Said it would be open in the morning, went down at 10am and they said it will remained closed. There were dirty/used towels when we checked in under the desk, and behind a chair, the AC in the room didn't work, it wouldn't get below 78 in the room and was circulating the air room which made it stuffy and humid. Asked for a different room and they said they weren't allowed to change rooms, asked if we could have a refund and they said it's beyond their control.