Posted Oct 20, 2013
I reserved the room with Expedia. At check-in, we were told that the rate was for their motel rooms in the back of the property. I was not comfortable with staying so far off from the lobby, but Sandy, the receptionist, did not give me a hard time with it. We got a hotel room at the same price. I reserved the room based on the photos I saw online. It showed a very clean and newly updated, hotel room, and a reasonable price. The hotel rooms were newly built and extremely clean. The atmosphere was very pleasant, the staff treated us with respect, and the grounds were well kept. We noticed there was a golf course on the property; perhaps it was a 9-hole course, but we didn't bring clubs and I never inquired.
After we returned home, I realized I left an article of clothing in the room. I called and I got Sandy, she checked with housekeeping if they found it while cleaning. Not only did they find it, but they also mailed it back to me. I was happy to pay, but how many times have someone left something at a hotel room and call back and the say they never found anything? I found this to be a tremendous display of the character of the staff and Unity organization all together. We will be back every year, even if I do have to pay more for the hotel.