Karongi Vacations & Trips from $709

Clean spaces with polite staff from the gate to the reception, housekeeping and the kitchen. The food is delicious, including the free breakfast; the only thing is the long preparation time of your order from their menu. You will be told that it would only take 40 minutes, but in reality it's more than an hour. Even ordered food at night, it came after one hour and a half. I tried to cancel earlier but the female staff beg me not to do it because the property will charge her of the food price. Otherwise, I had a pleasant stay. Free laundry was a great additional service.

Expedia information was not accurate. Description stated free airport shuttle, & driver and staff were unaware of this. They did provide free shuttle and was excellent service, but did not know it was listed as included. A “free manager’s evening reception” was listed, but staff had no idea about that. Checkout time was listed as 12:00, but staff arrived at 10:00 stating that checkout was 10:00. Kitchen had no dishes or cutlery available. Staff were lovely and tried to help as best they could. Breakfast was fantastic!

This was a fantastic place to stay the staff was great very attentive. The location was great close to amenities and quiet. The one complaint I would have is the breakfast was okay and the menu very limited, but overall I will be staying many more times.

Staff at the hotel are excellent! I booked a 1-week stay here because my Airbnb was cancelled at the last minute. They serve a modest complimentary breakfast every morning in their restaurant that is located inside the hotel. They provide currency exchange at the front desk. Housecleaning is performed everyday by women who do an excellent job. The exercise room is nothing like advertised. It consists of 2 old treadmills inside of what looks to be an abandoned storage room. They said that self serve laundry was free but the machines were broken and offered to do my laundry. I was under the impression this was a courtesy because their equipment did not work. I was charged. The shower door did not close so the floor got wet everytime and the television only has 1 channel that is low quality. Overall, it is a decent place to stay but does have problems.