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"Staff are wonderful and the food was excellent. Wine over priced but ambience in the restaurant and hotel is top notch."

"Lovely location and looks like a good gym although didn’t have time to use. No one available at bar etc as limited staff but got served. Extra charge for late check out and breakfast average, not cooked fresh on order"

"Lovely place, friendly staff, good food and nice selection of beer on tap. Will definitely look forward to going back. "

"No towels in room on arrival and the room window handle was missing so could not close which caused a draft all night."

"Room was lovely. Can't comment on food as didn't eat there."

"Very nice and welcoming "

"Our suite was perfect for a 2 night stay. The facilities were excellent: swimming pool, sauna, table tennis, squash and fitness room. All set in lovely surroundings near Ballater. Really enjoyed a relaxing break"

"Everyone friendly, rooms looked up to date but just had a feeling of lack of care, dusty, small, old style bathroom, feeble electric shower "

"What should have been a special, long-overdue break turned into a complete disaster. My wife and I were evacuated in the middle of the night due to a gas leak—a genuinely frightening experience. We were abruptly forced out of the hotel with no proper reassurance or handling of the situation, which alone is unacceptable. We were offered “alternative accommodation,” but it did not have the same facilities or standard as what we had paid for. Given the circumstances and the time of night, we chose to make our own way home instead. This was our first time away since having our son, and the trip was completely ruined. To make matters worse, the hotel has refused any refund or compensation, despite the stay being cut short due to a serious safety issue entirely outside of our control. That response speaks volumes about how they treat their guests when something goes wrong. Safety concerns, a ruined stay, and zero accountability. I would strongly recommend looking elsewhere if you value basic duty of care and customer service."