Although not 5-star international standard as we had expected and experienced at other Santhiya locations, the "pool suite" room was very beautiful and comfortable. (Rooms in this category are newer and were in much better condition than the upgraded "villa" category.) The manager and staff were very kind and courteous and tried very hard to improve the quality of our stay. Rainy season is not an ideal time to visit Koh Chang so we encountered a few kinds of "wildlife" in our room. Excellent mid-range resort on lovely, well kept grounds and a nice beach, but head to another Santhiya location if you're seeking a high-end experience of exclusivity and luxury.