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Get an overview of this hotelFamily ski resort with 3 restaurants

Location

Located near the slopes, this Lake Geneva resort is within a 5-minute walk of The Brute Golf Course and The Highlands Golf Course and close to winter sports such as snowmobiling. Dan Patch Stables and Studio Winery are also within 2 mi (3 km).

Resort Features

Enjoy the free ski shuttle and an indoor pool at Grand Geneva Resort & Spa during the winter, and return in the summer for a round at the resort's golf course.

Room Amenities

All 355 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include refrigerators and coffee makers. Free WiFi and patios are standard, as are LCD TVs with cable channels.

Grand Geneva Resort & Spa ratings based on 206 Verified Reviews

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4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
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Relaxing

4 out of 5
by from IL
Posted Feb 21, 2017
The food in the restaurantsame is delicious. Great activities for the family. Spa and sport center is very clean. Only problem, is the distance from the rooms to the lobby, restaurantso and sports center. Staff is polite and helpful!! I would recommend this resort to eveyone.
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Great Getaway - 5 Minutes From Lake > Lake Geneva

4 out of 5
by from rolling Meadows, Illinois
Posted Feb 9, 2017
Pros: Service. Scenery surrounding hotel.
Cons: Coffee inside the room. Room size not commensurate with price.
Location: Beautiful Lake Geneva. Ice sculptures!! Downtown has plenty to see.
Beautiful Scenery outside, great service inside. Nice rooms!!!
Comment from Hotel Management
Feb 9, 2017 by Steve
Thank you for your four star review. I am glad that you were able to come to Lake Geneva to experience Winterfest Weekend. Lake Geneva really is an all year round destination with so much to do. I thank you for choosing Grand Geneva and look forward to welcoming you back in the future. Regards, Steve Magnuson
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great resort

5 out of 5
by
Posted Feb 6, 2017
Pros: quality
Cons: ants in pool area
Location: fantastic location to ski, golf, swim and climb!
Very friendly staff. Family friendly with a lot to do for all ages!
Comment from Hotel Management
Feb 9, 2017 by Steve
Thank you for your five star rating. I am glad that you had a fun stay with your family and that you were able to participate in many of the activities that we offer. I appreciate your kind comments regarding our staff. I have notified our outside pest control company about the ants in the pool area. Thank you again for your feedback and I look forward to welcoming you back again soon. Regards, Steve Magnuson
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4 out of 5
by
Posted Feb 4, 2017
Cafe closed before the stated time on brochures. Lots to do. Gym was big with full sized basketball court. Our room was cold unless heat was on like 80.
Comment from Hotel Management
Feb 9, 2017 by Steve
Thank you for taking the time to review your recent stay. I am sorry that the hours that were posted for the Grand Cafe were incorrect and that your room temperature did not meet your expectations. I do agree with you that there is a lot to do at the resort and I am glad that you were able to participate in some of the activities that we offer. I hope you will come back again soon. Regards, Steve Magnuson
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5 out of 5
by
Posted Jan 16, 2017
Pros: This is a nice place to relax.
We really enjoyed doing the paint and sip class. Walking around the lounge and relaxing is the best part. You can grab a Starbucks coffee and read a book by the fireplace.
Comment from Hotel Management
Jan 20, 2017 by Steve
Thank you for your five star review. I am delighted that you enjoyed our paint and sip experience. This class is quite popular among our guests. I am glad you were able to relax and enjoy yourselves during your stay. Regards, Steve Magnuson
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average at best

3 out of 5
by
Posted Jan 14, 2017
We ate at 4 different restaurants and where not impressed by any of them that when the last night came around we drove to Richmond for dinner. While trying to find out why the T.V. reception was bad I found a pair of underwater behind the T.V. Some of the staff in STARBUCKS were not very friendly
Comment from Hotel Management
Jan 20, 2017 by Steve
Thank you for your review. I am sorry that you did not enjoy the restaurants that you ate at. While you did not specify whether or not they were on property or off property, we pride ourselves on offering our guests a variety of options to choose from. I apologize that you did not find our staff friendly as that is not indicative with the service we strive to give each guest. I hope that you will visit again in the future. Regards, Steve Magnuson
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Terrible hotel, not worse the money

1 out of 5
by
Posted Dec 27, 2016
Pros: I did not like this hotel, will never go there again
Cons: hire friendly staff, more dependable housekeeping. to all who reads this the best building is building 4 never go to building 1 again. it is a very l
Location: Location is very far, rooms are far from everything. we were at building 1 , next time if they give it to me for free will never go there again
Started with the frond desk, i had 2 reservations for 2 nights i asked her to change one and downgrade it and i don't want any money back, she insisted it to upgrade it. it is a long walk to the room and not convenient at all. you can get lost very easy. the restaurant staff is not friendly at all. on the day of arrival we wanted to have dinner and the restaurant was empty but she said we have to wait 2 hrs because we did not have any reservation. after calling the manager they were able to find a table. had to call housekeeping 3 times to clean the room, finally they came but did not put any soap or shampoo. had to call again to request it.
Comment from Hotel Management
Jan 12, 2017 by General Manager
Thank you for your review. I am sorry that you did not enjoy your stay. While the resort's layout is not meant to be a challenge to any of our guests, it is a tribute to Frank Lloyd Wright, designed in the Prairie Style architecture that he influenced in his designs. The resort is built into the hillside to compliment the beauty of the property and does sprawl over seven guest buildings. We send each guest a welcome email prior to arrival that has a link to make dining reservations, which we highly recommend making in advance. I do apologize for the poor housekeeping service that you received and have shared your comments with my management team. While I cannot turn back the clock and change the experience you had, I do value your feedback. Regards, Steve Magnuson
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5 out of 5
by
Posted Dec 5, 2016
Pros: Everything was wonderful. Christmas time is the best time to go I think. It was decorated beautifully inside and out!!
Mike at the front desk was very pleasant. He asked if we were celebrating anything in particular. I told him, my husbands 50th birthday. Mike gave us two complimentary free drink cards for the bar and a voucher for a bottle of wine/champagne at dinner. I mentioned to mike that I wanted to take my husband for a "couples massage" but he doesn't want to do that. He said he would be right back. Mike comes back and says to my husband "If I offer you two complimentary 50 minute massages, would you go then?" My husband said...."I think I will have to." My husband really enjoyed the massage. The staff was absolutely wonderful. The restaurant host and hostesses were fantastic as well. Gave my husband a birthday card with a box of chocolates. We will definitely be coming back!!
Comment from Hotel Management
Dec 8, 2016 by Steve Magnuson, General Manager
Thank you for choosing Grand Geneva for your special birthday celebration! I'm thrilled you had a wonderful experience and enjoyed the Christmas decor and lights. Looking forward to having you join us again. Perhaps it's your new annual birthday tradition?
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Beautiful grounds and interesting history.

4 out of 5
by
Posted Nov 14, 2016
Pros: Love the layout of the hotel. The staff were nice, friendly and helpful. Very accommodating for kids and the pool is nice.
Cons: In the piano bar area the staff opened a tab for us, but never returned to take an order from us. We had to go to the bar every time we wanted something. There was a table of 5 sitting at next two us, they left and the entire night no one came to bus/clear the table. It was hours and several groups walked out because they had no place to sit and have a drink. It would be a good idea to have an in-house pizza place. Something for kids and the casual diner. I noticed several people walking in with pizza. We went ourselves to a pizza place. Just a suggestion.
Location: We went to a local pizza place, we went to several shops, walked along the piers and shore line.
Comment from Hotel Management
Nov 17, 2016 by Steve Magnuson, General Manager
Thank you for the review and for choosing Grand Geneva Resort for your stay in Lake Geneva. I'm glad you were able to enjoy the pool with your family and that our staff was friendly. I'll be sure to share your feedback about the Lobby Lounge with my team. I hope you will stay with us next time.
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A very nice place to relax.

5 out of 5
by from Rockford, United States of America
Posted Nov 5, 2016
Pros: The suite we had was absolutely beautiful. It had everything in it like a jacuzzi tub, dining room table, and living room with a fireplace.
Cons: I wouldn't change a thing. Everything about this resort is perfect. The chop house steak restaurant was exquisite. There was nothing that we didn't like about this resort.
Location: Perfect location, with plenty to do on the property like golfing, walking, or horseback riding.
Comment from Hotel Management
Nov 7, 2016 by General Manager
Thank you so much for the great review! I am thrilled to hear you wouldn't change a thing and enjoyed every minute. Thanks so much for choosing Grand Geneva for your relaxing getaway! Regards, Steve Magnuson
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Hotel Amenities

Hotel Amenities

Have fun with onsite winter activities, including downhill skiing, cross-country skiing, and snowboarding and in warmer months, enjoy a round of golf at the onsite golf course. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. Getting to the slopes is a breeze with the resort's complimentary ski shuttle. Grand Geneva Resort & Spa helps provide the perfect ski vacation with ski storage, skiing lessons, and ski equipment rentals. When the sun goes down, sip après-ski drinks in the resort's bar or mingle with other revelers at the onsite nightclub.

Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. Public areas are equipped with complimentary high-speed wireless Internet access. This ski resort also offers an indoor pool, an outdoor pool, and a children's pool. Complimentary valet parking is available on site.

Grand Geneva Resort & Spa is a smoke-free property.

  • Free newspapers in lobby 
  • Garden 
  • Pool sun loungers 
  • Water park access (surcharge) 
  • Free valet parking 
  • Luggage storage 
  • Free ski shuttle 
  • Indoor tennis courts - 2 
  • Outdoor tennis courts - 6 
  • Outdoor seasonal pool 
  • Indoor pool 
  • Poolside bar 
  • Children's pool 
  • Spa services on site 
  • Spa tub 
  • Steam room 
  • Sauna 
  • Full-service spa 
  • Spa treatment room(s) 
  • Supervised childcare/activities (surcharge) 
  • Coffee shop or café 
  • Conference space 
  • Meeting rooms 25 
  • 24-hour front desk 
  • Porter/bellhop 
  • Express check-out 
  • Total number of rooms - 355 
  • Hair salon 
  • Gift shops or newsstand 
  • Shopping on site 
  • Dry cleaning/laundry service 
  • Fireplace in lobby 
  • Ski storage 
  • Tennis on site 
  • Elevator/lift 
  • Breakfast available (surcharge) 
  • Wedding services 
  • Concierge services 
  • Free WiFi 
  • ATM/banking 
  • Safe-deposit box at front desk 
  • Self parking (surcharge) 
  • Golf course on site 
  • Conference space size (meters) - 5760 
  • Number of restaurants - 3 
  • Ski passes available 
  • Outdoor pool 
  • Health club 
  • Pool umbrellas 
  • Nightclub 
  • Number of meeting rooms - 25 
  • Conference space size (feet) - 62,000 
  • Smoke-free property 
  • Free use of nearby fitness center 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Indoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Outdoor tennis courts  
  • Indoor tennis courts  
  • Playground on site  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge), Free valet parking

Room Amenities

  • Premium TV channels 
  • Pay movies 
  • Premium bedding 
  • Room service (limited hours) 
  • Air conditioning 
  • Free bottled water 
  • Coffee/tea maker 
  • Designer toiletries 
  • Free toiletries 
  • Hair dryer 
  • Iron/ironing board 
  • Desk 
  • Patio 
  • Phone 
  • Free local calls 
  • Refrigerator 
  • Free WiFi 
  • Daily housekeeping 
  • Private bathroom 
  • Shower/tub combination 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 
  • In-room safe (laptop compatible) 
  • Blackout drapes/curtains 
  • Cable TV service 
  • HDTV 
  • Down comforter 
  • Pillowtop mattress 
  • LCD TV 

Where to Eat

Grand Cafe - Overlooking the golf course and pool, this café specializes in American cuisine and serves breakfast, lunch, and dinner.

Geneva ChopHouse - This steakhouse serves brunch and dinner.

Ristorante Brissago - Overlooking the golf course, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

Room service (during limited hours) is available.

Nearby Things to Do

A golf course, outdoor tennis courts, indoor tennis courts, and a water park (surcharge) are featured at the resort. An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the health club or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding on site 
  • Golfing nearby 
  • Snowmobiling nearby 
  • Water skiing nearby 
  • Sailing nearby 
  • Parasailing nearby 
  • Volleyball on site 
  • Yoga classes/instruction on site 
  • Fitness classes on site 
  • Basketball on site 
  • Bicycle rentals on site 
  • Golf driving range on site 
  • Golf lessons on site 
  • Hiking/biking trails on site 
  • Horse riding/rental on site 
  • Ice skating on site 
  • Kayaking on site 
  • Pilates classes on site 
  • Playground on site 
  • Rowing or canoeing on site 
  • Ski equipment rentals on site 
  • Ski lessons on site 
  • Cross-country skiing on site 
  • Downhill skiing on site 
  • Snowboarding on site 
  • Snowshoeing on site 
  • Tennis lessons on site 

Spa Services

The onsite spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

Children under 18 years old are not allowed in the spa without adult supervision.

  • Spa tub in spa 
  • Manicures and pedicures 
  • Body scrubs 
  • Aromatherapy treatments 
  • Sauna in spa 
  • Massages 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies

Check-in

Minimum check-in age is 21

Check-in time starts at 4 PM

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets allowed for an extra charge of USD 65.00 per pet, per night (maximum USD 300.00 per stay), plus a one-time cleaning fee of USD 150.00
  • Dogs only
  • 2 per room (up to 25 lb)
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

You'll be asked to pay the following charges at the property:
  • Resort fee: USD 20.00 per accommodation, per night
The resort fee includes:
  • Pool access
  • Spa tub access
  • Health club access
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Shuttle service
  • Ski shuttle
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • In-room bottled water
  • Concierge/valet service
  • Valet parking
  • Additional inclusions
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Self parking fee: USD 0 per stay
  • Pet fee: USD 65.00 per pet, per night (maximum USD 300.00 per stay) plus USD 150.00 one-time cleaning fee
  • Rollaway bed fee: USD 15.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Grand Geneva Hotel Lake Geneva
  • Grand Geneva Resort And Spa
  • Grand Geneva Lake
  • Geneva Grand Resort
  • Grand Geneva
  • Grand Geneva Resort

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.