Posted Oct 13, 2016
Rooms are decent, water park is small. We were there during the week. The restaurant is not open during the week. So we had to get "food" from the snack bar by the pools. Which didn't open until 10:00 AM. So no room service. Hungry, cranky kids. Also, the water park closes at 8 pm during the week.. it costs twice as much here for a reservation as it does on Timber Ridges website specials. I tried to cancel my reservation and get my money back( well in advance of our stay) only to discover reservations at this hotel / water park made on Expedia are non-refundable from Timber Ridges. Expedia will refund, but the hotel keeps your reservation money. For this reason alone.... I will not go to Timber Ridge again. Again This is not Expedia's policy....it is Timber Ridge.....things happen people need to cancel. They refused me a refund.