“Terrible customer service and terrible communication.
I wrote to them requesting a late check out 2 days prior to arrival then reminded them on each day of my stay… they kept delaying their answer and neglecting my request until the last midnight night prior to my check out they never said it’s not possible… I said I am willing to pay extra for few hours of late check out… they didn’t decline and promised to get back to me in the morning.
However, surprisingly 11am at my check out date they……
“The location of the property is perfect, it is like 5-7 min drive away from the airport.
The staff is amazing, friendly and very helpful.
The property is very clean.
The only one thing that turned us down is: there was an unpleasant smell in the lobby of the hotel and in the room, very unpleasant smell, and we couldn't know from where and from what !!
other than that, the hotel is a good choice to stay for one night.”
“The hotel was clean and in a very good location 5 minutes walk from the beach. The staff were great specially Karen at the reception she was extremely helpful in everyway and Alexandra at the breakfast very kind and kind. The room was spacious and comfortable beds. The only thing that I did not like was the air-condition was weak and could be stronger.”
“The staff were amazing - very attentive - particularly at breakfast. Excellent breakfast choices, including non-dairy and gluten free options. The pool and the gym were very quiet - never crowded. 30 minutes walk to Finikoudes beach and great restaurants but the pool and restaurant, cafe and pool bar at the hotel were also great options. Watching the sunset from the bar on the 16th floor was beautiful.”
“The room setting, service and light breakfast were very good. It was only the toilet odour in our room that we dislike most. We followed the hotel instruction of throwing toilet paper into the dustbin instead of toilet. The unpleasant odour might come from the toilet paper in dustbin or the sewage pipes. Other than this problem, we are very satisfied with the room.”
“A hidden gem in Larnaca. A small hotel, but worth the sat every time. Right in the heart of the city, just a couple of steps away from the beach and the historic city center.
The staff communicate with the traveler efficiently and explain self check in procedure if they are to arrive after front desk hours.
The property is super well maintained and clean. The rooms are spacious, with super clean toilets and well functioning air conditioners and other amenities.
Worth the stay every time…”
