Find hotels in Las Eras from $42

"There were a collection of things that made our stay less than disappointing. Number 1: There was an extremely drunk guest who harassed our group several nights in a row, even threatening to throw a table at us. Miguel, the hotel manager, told us after we complained that there was nothing he could do until the guest physically assaulted us and is witnessed by a member of staff. Very odd and we felt totally unsafe walking around incase we came across this aggressive guest. Other reasons include: the hotel claims 7 swimming pools, but 4 are maybe 2 inches deep, and only 1 pool is heated so the other 6 are unusable. Staff were extremely rude and unhelpful. Everything seems to be an inconvenience to them. Drinks are slammed in front of you, you’ll have to wait 20mins to be served. Overall cleanliness of the hotel was ok, nothing spectacular. There were few occasions however we were given dirty cutlery and cups with lipstick on. Room amenities were not great. In 2 of the 3 rooms we had booked, the baths were broken, one of which would only work while the shower was running. Vegetarian options are seriously lacking at the breakfast, lunch and dinner buffets. Night time entertainment is decent, however extremely cold in the off season with no indoor alternative options. The “Spa” was also no spa at all. Our group paid €105 for a private jacuzzi, which turned out to be just a bath tub. It should have been clearly labelled on the booking as a jacuzzi bath. "

"I was in a room facing the hotel pools, so no view to speak of. Good central location age easy to enjoy the ocean across the street. Julio ( I hope i have the spelling correct was amazing in the dining room. Very welcoming and willing to speak English and help me out. Room cleaning was equally amazing and accommodating to my requests not to have the room done everyday. Overall i found the housekeeping to be very environmentally aware. Older ladies in the front desk could do with some customer service training. "

"We were upgraded to an Ocean View Suite and it was superb. The views were amazing. It was my birthday while there and we came back to our room to find a balloon, Cava and chocolate, it was a lovely surprise. Every single member of staff was friendly and helpful. We often stay in Puerto de la Cruz but until now have never found accommodation we were happy with. Now we have and we will definitely stay again. Small but important thing… the balcony door did not have a handle outside. The door had closed itself behind my husband while he was outside and he couldn’t get back in! Luckily, I could open the door but if we had both been out there, we would have been stranded! "

"Pack & Ernest were professional, helpful & delightful! Thank you!"

"Great stay"

"Nice hotel, lovely spa but the only issue is you have to pay additional fees even if you’re a hotel guest to use at the spa and that’s excluding treatments!"

"Balcony view onto a side street. Breakfast was fine. Very dated hotel. Booked very last minute due to a missed flight. Fine for an emergency. Had to ask for pillow cases and was only one sheet on the bed, this could have been due to arriving 20 minutes after booking . . . . Pancakes at breakfast were a joy"

"We enjoyed staying at the hotel. Our suite was well furnished and comfortable. The cleaners were really quick and efficient. They did a great job keeping the room clean. Our suite faced the street so it could be a bit noisy on the balcony. The restaurant food was overall better than the average all inclusive. We were disappointed to find that our kitchen was locked and we would have to pay extra to access the facilities. We expected this to be part of the package. We would also have liked the hotel to have a separate bar, away from where the evening entertainment, so that we could enjoy an evening there without having to watch the shows etc. Staff were always really helpful and polite. "

"Everything was completely 100% spot on, the studio with every little detail covered that you could need in an apartment, the staff, all very friendly and so helpful, the young guy in the restaurant just brilliant help with my gluten intolerance. All the amenities and surrounding area was so well maintained it was faultless, thank you for such a lovely relaxing holiday "