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Reviews of Elara by Hilton Grand Vacations - Center Strip

4 out of 5
Elara by Hilton Grand Vacations - Center Strip
80 E Harmon Avenue, Las Vegas, NV

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 675 out of 959 reviews
5 - Excellent 70%
Rating 4 - Good. 191 out of 959 reviews
4 - Good 20%
Rating 3 - Okay. 48 out of 959 reviews
3 - Okay 5%
Rating 2 - Poor. 23 out of 959 reviews
2 - Poor 2%
Rating 1 - Terrible. 22 out of 959 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jul 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service
Xxxxxxxxx
Stayed 3 nights in Jul 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff super friendly and knowledgeable and patient. room was great for the price. looking forward to coming back and will definitely stay here first choice if available. location was in the middle of almost everywhere we wanted to go
Stayed 4 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room.
Stayed 2 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked the pool to be larger. The property was beautiful and the room had an
Stayed 4 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a projector in the room for movies. Walk everywhere and just parked our car in the garage.
Stayed 1 night in Jul 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The floor to ceiling windows, kitchen, jet bathtub were nice. The Starbucks was nice, but there ours that they were open, was short. And, the Best part was that Elara by Hilton is intertwined with over 200 stores ( shopping, Art, nice Restaurants, Casino, etc. ). The pillows not comfortable. We had to pay extra for any room cleaning. The pool was closed all night ( one of the nights ) due to a mechanical issue.
Stayed 4 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious unit and has great views from our room. I also love that it comes with washer and dryer.
Stayed 3 nights in Jul 2021

5/5 Excellent

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! You never have to go outside if you didn't want to. It is really attached to Miracle Mile Mall that has lots of eateries and name brand stores that lead to Planet Hollywood Casino. Beautiful property big spacious rooms. Check in quick and easy. Absolutely loved the text for service feature it was really cool to me and the response was efficient and priceless. I used it alot for trash pickup. All I can say is everything was perfect!
Stayed 3 nights in Jul 2021
Response from Jessica I. on Jul 21, 2021
We truly appreciate your feedback. Thank you for taking the time to share. We hope to have an opportunity to welcome you back again soon.

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, but if your stay is less than 5 days you must request room service at 35 dollars a day
Stayed 4 nights in Jul 2021
Response from Jessica I. on Jul 19, 2021
We greatly appreciate you taking the time to complete the survey to let us know how our service levels are. We are pleased to know that you enjoyed your stay with us and look forward to welcoming you back again soon. Have a wonderful day.

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Elara. The staff was great and very helpful. My wallet was locked in a broken safe the morning I was suppose to leave and they send out help right away. Thank you Elara!
Stayed 4 nights in Jul 2021
Response from Jessica I. on Jul 19, 2021
We greatly appreciate you taking the time to complete the survey to let us know how our service levels are. We are pleased to know that you enjoyed your stay with us and look forward to welcoming you back again soon. Have a wonderful day.

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was great as far as the resort we will definitely be coming back. The check in was delayed and when you come from a 4-5 hour drive you want to go to your room as soon as possible . Maybe you can work on improving that . Overall wonderful place to stay .
Stayed 2 nights in Jul 2021
Response from Jessica I. on Jul 19, 2021
We greatly appreciate you taking the time to complete the survey to let us know how our service levels are. I am sorry to hear of the delay at arrival. We hope that you enjoyed your stay with us and look forward to welcoming you back again soon. Have a wonderful day.

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing, we had absolutely no problems. The suite we chose was clean and very nice. We will definitely be coming back here in the future.
Stayed 1 night in Jul 2021
Response from Jessica I. on Jul 19, 2021
We greatly appreciate you taking the time to complete the survey to let us know how our service levels are. We are pleased to know that you enjoyed your stay with us and look forward to welcoming you back again soon. Have a wonderful day.

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at! Right in the middle of everything but also not directly on the strip with all the chaos! Everyone was absolutely amazing at the Hilton definitely will be coming back!
Stayed 3 nights in Jul 2021
Response from Jessica I. on Jul 19, 2021
We greatly appreciate you taking the time to complete the survey to let us know how our service levels are. We are pleased to know that you enjoyed your stay with us and look forward to welcoming you back again soon. Have a wonderful day.

5/5 Excellent

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved this hotel overall and will plan to come back again in the future! We had the one bedroom suite. What we liked -- the amenities in the suite were top notch including the recently upgraded projection tv and flat panel tvs, power sun shades, washer/dryer combo, and full kitchen with fridge, dishwasher, cooktop, microwave, toaster, coffee maker, etc. I was able to use the chromecast feature of the tv system to stream my hbo subscription onto the projection tv from an ipad, something which we thought was really cool! We also liked that it was adjacent to the mall with plenty of dining options. What we didn't like: the parking garage --shared with the mall -- is a bit of a zoo to get through. We discovered were able to alleviate that by taking two long ramps up to a higher parking level and could pretty much park in the same area every time. We were also able to make use of a parking garage entrance by the guest elevators and bypass needing to go through the mall to get to the parking garage, which also helped. One negative surprise - there is no daily housekeeping, so be prepared for that. They will take your trash if you call them though. We also noticed the room's AC seemed to be on motion sensors and would tend to shut down at night when you were sleeping or had left the room, sometimes allowing the room temperature to jump by several degrees. We'd also recommend having more front desk staff - checkin wait times were pretty long.
Stayed 4 nights in Jul 2021
Response from Jessica I. on Jul 13, 2021
I would first like to thank you for taking the time to complete the survey for your recent stay with us at the Elara. We truly appreciate you choosing to stay with us for your recent trip to Las Vegas. We are very pleased to know that you enjoyed the stay with us and cannot wait to welcome you back again soon. Thank you and have a wonderful day.

5/5 Excellent

Stayed 4 nights in Jul 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1BDRM Unit has small washer for laundry. Jacuzzi feels great on feet after long walks. Full kitchen is really helpful. Non-Smkg units, smell good. Bed is comfy. Very convenient location and great experience with staff.
Stayed 4 nights in Jul 2021

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was VERYYY nice. The best hotel I’ve ever stayed. It made all of feel safe. It was very clean and updated !
Stayed 3 nights in Jul 2021

5/5 Excellent

Stayed 3 nights in Jul 2021
Response from Jessica I. on Jul 20, 2021
Thank you for your feedback. We hope to see you again soon.

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms was Expectacularrr..huge , spacious, and super clean. Lobby near everything...pool, shopping, restrooms, elevators, exits...( excellent layouts). Nice Front Desk Services. Good Pool Services. Overall...is was more than expected 🤗🤗💯
Stayed 8 nights in Jun 2021
Response from Jinger C on Jul 11, 2021
Thank you for taking the time to complete a survey. We appreciate your feedbacks and comments and we hope to see you back soon.

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2021
Response from Jessica I. on Jul 19, 2021
We greatly appreciate you taking the time to complete the survey to let us know how our service levels are. We are pleased to know that you enjoyed your stay with us and look forward to welcoming you back again soon. Have a wonderful day.

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
They thought of everything! The room had everything one can think of - the kitchen, the dishwasher, the dishwashing soap, washing machine/dryer, detergent, all the toiletries, even a sponge to wash the dishes. Pots and pans,.. just name it. WOW!
Stayed 4 nights in Jun 2021
Response from Jinger C. on Jul 7, 2021
Thank you for taking the time to complete a survey. We are pleased with your appreciation with all the amenities included in the room. If there is anything else our valued guests needed we always strive for the utmost hospitality service we may provide. We greatly appreciate you for staying with us and we hope to see you back soon.

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was perfect
Stayed 4 nights in Jun 2021
Response from Jinger C. on Jul 7, 2021
Thank you for taking the time to complete a survey. We greatly appreciate your comments and feedbacks and thank you for staying with us and we hope to see you back soon.

5/5 Excellent

Stayed 2 nights in Jun 2021
Response from Jinger C on Jul 11, 2021
Thank you for taking the time to complete a survey. We appreciate you visiting us and we hope to see you back soon.

3/5 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Jun 2021
Response from Jinger C. on Jul 7, 2021
Thank you for taking the time to complete a survey. We greatly appreciate your comments and feedbacks and thank you for staying with us and we hope to see you back soon.

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
All staff were very nice & the facilities & property was very well-kept & clean overall w/plenty of sanitizing stations.
Stayed 4 nights in Jun 2021
Response from Jinger C. on Jul 7, 2021
Thank you for taking the time to complete a survey. We greatly appreciate your comments and feedbacks and thank you for staying with us and we hope to see you back soon.

3/5 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2021
Response from Jinger C on Jul 11, 2021
Thank you for taking the time to complete a survey. We appreciate you visiting us and we hope to see you back soon.

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and safe nice for family
Stayed 1 night in Jun 2021
Response from Adrina Rubidoux - Front Office Manager on Jun 26, 2021
Thank you for taking the time to rate your recent stay! We are so pleased to see you enjoyed the hotel! Should your travels bring you back to Las Vegas we look forward to being at your service once more. Thank you so much for being our guest.

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Jun 2021
Response from Adrina Rubidoux - Front Office Manager on Jun 26, 2021
Thank you for taking the time to rate your recent stay! We are so pleased to see you enjoyed the hotel! Should your travels bring you back to Las Vegas we look forward to being at your service once more. Thank you so much for being our guest.

3/5 Okay

Stayed 3 nights in Jun 2021
Response from Jinger C. on Jul 7, 2021
Thank you for taking the time to complete a survey. We thank you for staying with us and we hope to see you back soon.

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is excellent and nice and clean … beautiful view and we will come back again.. very quiet especially if you are in a high floor.. The only driven is the Parking is hard.. but it’s worth it👍👍👍Ty..C U soon…
Stayed 2 nights in Jun 2021
Response from Jinger C. on Jul 7, 2021
Thank you for taking the time to complete a survey. We greatly appreciate your comments and feedbacks and thank you for staying with us and we hope to see you back soon.

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 3 nights in Jun 2021
Response from Adrina Rubidoux - Front Office Manager on Jun 26, 2021
Thank you for taking the time to rate your recent stay! We are so pleased to see you enjoyed the hotel! Should your travels bring you back to Las Vegas we look forward to being at your service once more. Thank you so much for being our guest.

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the room we had was amazing.
Stayed 3 nights in Jun 2021
Response from Adrina Rubidoux - Front Office Manager on Jun 26, 2021
Thank you for taking the time to rate your recent stay! We are so pleased to see you enjoyed the hotel! Should your travels bring you back to Las Vegas we look forward to being at your service once more. Thank you so much for being our guest.

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how the shopping and food was connected, especially on the hot days!
Stayed 3 nights in Jun 2021
Response from Adrina Rubidoux - Front Office Manager on Jun 26, 2021
Thank you for taking the time to rate your recent stay! We are so pleased to see you enjoyed the hotel! Should your travels bring you back to Las Vegas we look forward to being at your service once more. Thank you so much for being our guest.

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love anything about this hotel...Easy access to shopping center and the Las vegas strip...the pools amazing...not to mention theres free parking...
Stayed 3 nights in Jun 2021
Response from Adrina Rubidoux - Front Office Manager on Jun 26, 2021
Thank you for taking the time to rate your recent stay! We are so pleased to see you enjoyed the hotel! Should your travels bring you back to Las Vegas we look forward to being at your service once more. Thank you so much for being our guest.

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms were nice and clean. surrounding areas were nice
Stayed 3 nights in Jun 2021
Response from Adrina Rubidoux - Front Office Manager on Jun 26, 2021
Thank you for taking the time to rate your recent stay! We are so pleased to see you enjoyed the hotel! Should your travels bring you back to Las Vegas we look forward to being at your service once more. Thank you so much for being our guest.

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. The customer service was great except that our room wasn’t ready until 6pm. The room was beautiful and the pool was convenient and had great amenities. Waiting for the room until 6pm was very inconvenient when check in time is 4pm. Luis who works the cabana rentals was outstanding!!
Stayed 3 nights in Jun 2021
Response from Adrina Rubidoux - Front Office Manager on Jun 26, 2021
Thank you for taking the time to rate your recent stay! We are so pleased to see you enjoyed the hotel! I am sorry for the delay in receiving your room. Should your travels bring you back to Las Vegas we look forward to being at your service once more. Thank you so much for being our guest.

5/5 Excellent

Stayed 1 night in Jun 2021
Response from Jinger C. on Jul 7, 2021
Thank you for taking the time to complete a survey. We greatly appreciate you for staying with us and we hope to see you back soon.

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome time! Room was fantastic
Stayed 2 nights in Jun 2021
Response from Jinger C on Jun 17, 2021
Thank you for taking the time to complete a survey. We appreciate you staying with us and we hope to see you back soon.

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was great. Clean. Complimentary Starbucks or water bottles. Front desk was great with check in. Then someone tried to get me to join the hotel club and do a 90 min presentation - the lady wasn’t pleasant after I said I couldn’t do the presentation. Parking is horrible because free parking shares a garage with the Miracle Mile mall. Hard to find parking.
Stayed 2 nights in Jun 2021
Response from Jinger C. on Jun 17, 2021
Thank you for taking the time to complete a survey. We will definitely share your comments with our in house marketing regarding your experience. The Parking Garage we share with Miracle Mile & Planet Hollywood does have 11 floors. Parking starts on the 3rd floor and up to 11th floor. Yes it is challenging to find parking on the 3rd & 4th floor sometimes even the 5th on the weekends. Anything on the 6th and up always has parking. On the 3rd floor Garage Elara does have an entrance located on the southwest corner instead of going through Miracle Mile. We appreciate you staying with us and we hope to see you back soon.

5/5 Excellent

Stayed 4 nights in Jun 2021
Response from Adrina Rubidoux - Front Office Manager on Jun 26, 2021
Thank you for taking the time to rate your recent stay! We are so pleased to see you enjoyed the hotel! Should your travels bring you back to Las Vegas we look forward to being at your service once more. Thank you so much for being our guest.

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was always a problem. The hotel also shared parking with the Miracle Mile Mall. It was constantly busy and hard to find a place to park. Ended up walking quite a way to hotel from parking. Also, the pool hours were limited. Did not stay open late. In fact it seemed to be closed by 6:00 on the week days. And limited seating and had to ask for umbrellas which were very few of. Not even sure if you had to pay to have an umbrella or not.
Stayed 7 nights in Jun 2021
Response from Jinger C. on Jun 17, 2021
Thank you for taking the time to complete a survey. The parking garage structure that we do share with Miracle Mile and Planet Hollywood has 11 floors. Parking starts from the 3rd floor and up. There is a walkway bridge on the 3rd floor located on the southwest corner of the garage that you may enter Elara HGV instead of going all the way around inside Miracle Mile. It is very busy if you are looking for parking on the 3rd & 4th floor. Anything on the 5th and above there is always plenty of parking. The Elara Pool is currently open Monday-Thursday 9a-6p and Friday-Sunday 8a-10p. Once we have everyone back to work we usually keep it open till 8pm on weekdays. We appreciate you staying with us and we hope to see you back soon.

4/5 Good

Stayed 1 night in May 2021
Response from Adrina Rubidoux - Front Office Manager on Jun 26, 2021
Thank you for taking the time to rate your recent stay! We are so pleased to see you enjoyed the hotel! Should your travels bring you back to Las Vegas we look forward to being at your service once more. Thank you so much for being our guest.

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Jun 2021
Response from Jinger C. on Jun 13, 2021
Thank you for taking the time to complete a survey. We do appreciate your comments and suggestions and we hope to welcome you back soon.

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchen, spaciousness of the rooms and friendly staff
Stayed 4 nights in Jun 2021
Response from Jinger C. on Jun 6, 2021
Thank you for taking the time to complete a survey. We appreciate your comments and suggestions and we are happy for your visit. We hope all is well, please come visit us again soon.

4/5 Good

Stayed 2 nights in May 2021
Response from Jinger C. on Jun 17, 2021
Thank you for taking the time to complete a survey. We appreciate you staying with us and we hope to see you back soon.

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is modern and accessible to many attractions (Miracle Mile mall, restaurants, planet hollywood casino). The staff is very nice and helpful and the room was spacious and comfortable.
Stayed 2 nights in May 2021
Response from Adrina Rubidoux - Front Office Manager on Jun 6, 2021
Thank you for taking the time to rate your recent stay! We are so pleased to see you enjoyed the your room and the hotel amenities! Should your travels bring you back to Las Vegas we look forward to being at your service once more. Thank you so much for being our guest.

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything
Stayed 1 night in Jun 2021
Response from Adrina Rubidoux - Front Office Manager on Jun 6, 2021
Thank you for taking the time to rate your recent stay! We are so pleased to see you enjoyed the hotel! Should your travels bring you back to Las Vegas we look forward to being at your service once more. Thank you so much for being our guest.

3/5 Okay

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Loved the room. Hot tub in the master bedroom was the main reason we wanted this room. Didn’t like that check in was at 4pm and they didn’t have our room ready until 5pm. Dishwasher was beeping all day due to poor installation of the dishwasher that made it difficult for the door to shut properly. Then we tried loading it to wash dishes but we couldn’t get any power to the dishwasher. Refrigerator was not cold enough (butter was melting). On the weekends the pool was open until 10pm but during the week the pool closed at 6pm. Not cool when it’s 100 degree weather outside and we can’t even take the kids to the pool in the evening to cool off. The location of the hotel is great because of the shopping center connected to it. Not sure if I would stay here again.
Stayed 3 nights in May 2021
Response from Adrina Rubidoux - Front Office Manager on Jun 6, 2021
Thank you for taking the time to share your recent stay details and rate your stay. Please accept our apologies for the challenges you experienced during your stay with us. Please know this is a rare occurrence and we are dedicated to providing outstanding service to all guests. We hope you’ll give us the chance to restore your trust in us in your future travels. Thank you for being our guest.