4/10 Malo
caleb
Viaje familiar
3 nov. 2024
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
The unit was clean. There were several issues. The unit on Expedia shows as a 1 bedroom, but it is actually a studio. The listing calls it a 1 bedroom over and over in all the conspicuous areas. Upon arrival it was actually a studio, which didn’t work for our group. The hotel couldn’t help or move us because this unit is privately owned and operated. Expedia said they listed on behalf of VRBO so they couldn’t help. VRBO said somewhere in the fine print it the word studio appeared after pool view but they deferred to the owner regarding the many mentions of it being a 1 bedroom. The owner refused to respond and after a couple days we gave up. He didn’t communicate other than the scheme of scheduled auto emails asking for a 5 star review and pretending to care if we had any issues. We had many issues. The kitchen had no coffee pot and no kitchenware. Just a sink, tiny mini fridge and empty cabinets. The pillow were lumpy. The duvet had speckles. The owner never responded. I recommend booking with the hotel directly. If you sign up for MGM there’s a nice discount and you get options plus modifications or cancellations. I will not be staying at this unit and will not recommend it due to the misrepresentation in the listing and the no responsive owner.
caleb
Se hospedó 4 noches en octubre de 2024