4/10 Poor
Paige
Traveled with group, Traveled with family
Jan 23, 2023
Disliked: Staff & service, amenities, property conditions & facilities
This hotel was disappointing for using the Nobu name. The lobby design was the best part as the rooms were sub par. They don't offer room service "due to covid" despite being a fully functioning hotel and casino in Vegas. We along with other clients had issues with the elevators. The technology only allows you to select a floor using your key from a terminal on the outside (no buttons in the elevator), but the terminals would go down regularly or elevators would stop operating and we would have to switch elevators to change floors. We had two rooms, both had issues with the TV. Changing the channels were extremly delayed (would freeze for about 30 seconds before switching channels). The staff were not friendly and lacked basic customer service skills. The hotel is located inside Ceasars, however their system is not well organized and from our experience does not function in coordination with the Caesars staff. For example, upon checking out we had them take our luggage. When we went to grab our ride to the airport the outdoor attendant said our ticket was a "Nobu" ticket so we were required to go back into the casino and grab our luggage. This was not communicated to us upon handing over our luggage and receiving the tag. Also, you would think they could call and just bring our luggage out, but again these seem to be separate operating units causing more of a client disruption than anything. Overall not pleased with our experience at this hotel.
Paige
Stayed 2 nights in Jan 2023