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"Did not get breakfast or bar, room was clean but outside is a little crazy with drug addicts everywhere directly in front of the hotel. The parking situation is also horrible, they have a small lot you can reserve a spot for (which we did not know we could reserve a spot before checking in) We had to park in the paid parking lot which keep in mind, will only let you reserve/pay for the spot from 6pm-6am and the app wasn’t working properly so I had to set an alarm for 6am to walk down to the parking lot and pay again. They need a better parking solution. Also, the wifi is not great and was hard to use. However, the room was clean and nice, although walls a bit too thin, it was a pleasant stay in the room. Staff were also amazing and extremely accommodating for our needs to the room and were very knowledgeable and kind. This made the experience more enjoyable. "

"Great Hotel, Best fitness centre I ever seen in a hotel. Excellent restaurant."

"The best part about this property is the atrium and pool area. We only stayed for one night and my kids were in the pool three different times. Unfortunately, the water slide, which my children were looking forward to, was closed for renovations during our stay. The hotel was also under a lot of renovations including the rental rooms and painting of the railings. The room was updated and clean, but the pillows were not comfortable and I do wish they provided extra/different pillows to choose from. We ate at the restaurant on site which was just okay. After dinner my kids wanted to go to the arcade which was expensive and pretty small, and also very hot. We paid $15 plus tax for 60 credits, but each game took 8 to 10 credits which is very expensive. Overall, we would come back for the pool itself as it not something you'll find at the average hotel. They also had lifeguards on duty which was amazing."

"Rooms were very clean. I’m afraid that when we arrived there was 5 men free basing drugs outside the front door. It frightened us. The staff tried to take care of the situation by asking them to leave. Parking was fine it was underground but behind an automatic heavy gate. We couldn’t understand the staffs English. Breakfast we didn’t stay for. The area it’s located in is a frightening area."

"Great hotel (expensive, but lovely suites) My daughter had a dance competition right in the hotel which made everything very convenient. The hotel restaurant was excellent as well!"

"Great variety of food, well kept, food was replenished quickly"

"It’s nice service and good people"

"Very clean, no breakfast included which was a letdown"

"Easy parking nearby at Covent Market. Staff have voucher for reduced rate. Near Richmond Row and many restaurants and OHL Knights and Grand Theatre. Spacious rooms. Soaker tubs. Nice aesthetic. Free refreshments in lobby. One of my favourites in London."