Lost Pond Tours

The hot tub didn't work. Advertised smart TV. Dumb TV cable channels glitch ing, and coffee plug dead. Staff would not consider price reduction Terrible management

The rooms were clean and the staff on site were great and always friendly. My kids loved the kids club. The staff at the kids club are so great with the kids. The variety of pools are so great too so there is something for everyone. There are a lot of activities throughout the water park and hotel. The only downside if this hotel is the distance from the lobby to the different towers. It's quite a walk but is really not something that should keep you from booking here. There is a garage you can park in and walk the back way back in to the hotel. Location is also very central in Tumon.

Loved everything, favorite thing was the breakfast. A variety of good food. && the staff EVERYWHERE were exceptionally nice and helpful