洛威尔波因特州立休闲度假区

There was no staff or reception. Need to communicate by email or the local phone.

The hotel was quiet, room was large but a refresh is needed with bedding and kitchenette area. FYI The room 210 HAS A SMELL OF PET URINE!!!. They offered to move us to 212 and it had the same smell also!! Kept 210. We had to keep the window open to negate the smell. It set off our allergies thank heaven we had med.s for that. Staff apologized. They readily gave us professional spray to negate the Oder but the two combined made it worse. Booking ……. I am surprised this isn’t in other reviews because the couple checking in after us had the same issue in their room at the other end of the hall and changed rooms. If this was on review site we would not have booked!!!! Pillows are hard and linens need refreshed as they showing wear. If Aura is going to allow pets they need to be better at getting professional cleaners in several times during the season to clean or go to a solid floor. PU !!! Is all we can say. The staff did their best to assist but this one is on the hotel!!!