The room and the hotel's location were very good, the only major issue that we did have was regarding the AC in the room. It worked, but due to the location of the outlet grille the air fell directly down on us whilst sleeping, leading to a cold, disturbed and uncomfortable experience. Upon raising this one of the hotel's reception staff was very rude and unhelpful, suggesting that that was it and we would have to accept it. Taking the complete opposite attitude, the morning and afternoon reception staff gentleman and a lady in the evening, were apologetic and agreed to resolve this. The next day the issue was corrected thanks to these two members of staff. I wish I had recorded the nasty staff members name. Road a bit noisy during the day, but OK at night.
The hotel has bikes and we would thoroughly recommend borrowing these for a cycle around the city walls. Overall with a few issues as stated a good stay. Another plus it has parking.
Traveller from Bath, UK
Located in Lucca Historical Center, this spa hotel is within a 15-minute walk of Porta Elisa and Guinigi Tower. Cathedral of …More