Mandarin Oriental Ritz, Madrid

Photo gallery for Mandarin Oriental Ritz, Madrid

Lobby
Indoor pool
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished

Overview of Mandarin Oriental Ritz, Madrid

Mandarin Oriental Ritz, Madrid

5.0 star property

4.9/5 Exceptional

Guests rated this property 5.0/5 for cleanliness.

Popular amenities

  • Pool
  • Parking included
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Plaza de la Lealtad 5, Madrid, Madrid, 28014

Explore the area

  • Popular LocationGran Via Street8 min walk
  • Popular LocationPuerta del Sol10 min walk
  • Popular LocationPlaza Mayor18 min walk
  • AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)20 min drive

Choose dates to view prices

About this area

Madrid

Mandarin Oriental Ritz, Madrid is located in Retiro, a neighborhood in Madrid, and is near a metro station. Prado Museum and Museo Nacional Centro de Arte Reina Sofia are cultural highlights, and some of the area's notable landmarks include Royal Palace of Madrid and Paseo del Prado. Looking to enjoy an event or a game? See what's going on at Santiago Bernabeu Stadium or Las Ventas. Guests appreciate the hotel's location for the sightseeing. It's also convenient to public transportation: Banco de Espana Station is 6 minutes by foot and Anton Martin Station is 10 minutes.

What's nearby

  • Paseo del Prado - 1 min walk
  • Thyssen-Bornemisza National Museum - 3 min walk
  • Gran Via Street - 8 min walk
  • Puerta del Sol - 10 min walk
  • Plaza Mayor - 18 min walk

Getting around

  • Banco de Espana Station - 6 min walk
  • Madrid Recoletos Station - 11 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 20 min drive

Restaurants

  • Asia Gallery - 3 min walk
  • Estado Puro - 3 min walk
  • Vips - 3 min walk
  • 100 Montaditos - 3 min walk
  • East 47 - 4 min walk

About this property

Mandarin Oriental Ritz, Madrid

Luxury Madrid hotel in Retiro, walk to Prado Museum
An indoor pool, a restaurant, and 2 bars/lounges are available at this hotel. Valet parking is free. Additionally, a health club, a snack bar/deli, and a steam room are onsite. All 153 soundproofed rooms feature iPod docks and 24-hour room service. Guests will also find minibars, espresso makers, and pillow menus.
Mandarin Oriental Ritz, Madrid offers 153 accommodations with iPod docking stations and safes. These individually decorated and furnished accommodations include desks. A pillow menu is available. Business-friendly amenities include complimentary newspapers and phones. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Recreational amenities at the hotel include an indoor pool, a health club, and a steam room.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials and manicures and pedicures.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Wired Internet (surcharge)
  • Available in some public areas: WiFi (EUR 5 per 24-hour period)

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • 24-hour roundtrip train station shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: EUR 45 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool
  • Spa services
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Arabic
  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Meeting rooms - 3

Outdoors

  • Garden
  • Terrace

Spa

  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • In-room accessibility (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas
  • Renovated entire property - December 2020

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's robes
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Welcoming dogs only
Up to 11 lbs
Pets cannot be left unattended
Food and water bowls and pet-sitting services are available
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 132.0 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 45 per person (approximately)
  • Fee for in-room wireless Internet: EUR 5 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: EUR 5 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: EUR 5 per 24-hour period (rates may vary)
  • Airport shuttle fee: EUR 180 per vehicle (one-way, maximum occupancy 6)
  • Rollaway bed fee: EUR 132.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hotel Ritz Belmond
Hotel Ritz Belmond Madrid
Ritz Belmond
Ritz Belmond Madrid
Hotel Ritz
Ritz Madrid
Hotel Ritz Madrid
Hotel Ritz
Mandarin Oriental Ritz Madrid
Mandarin Oriental Ritz, Madrid Hotel
Mandarin Oriental Ritz, Madrid Madrid
Mandarin Oriental Ritz, Madrid Hotel Madrid

Frequently asked questions

Overall score and ratings

4.9

Exceptional

Rating 5 - Excellent. 12 out of 13 reviews
5 - Excellent 92%
Rating 4 - Good. 1 out of 13 reviews
4 - Good 8%
Rating 3 - Okay. 0 out of 13 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 13 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 13 reviews
1 - Terrible 0%

5.0/5

Cleanliness

5.0/5

Staff & service

4.6/5

Amenities

4.9/5

Property conditions & facilities

4.8/5

Eco-friendliness

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Top
Stayed 2 nights in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The hotel is brand new and in excellent conditions! Service was impeccable as expected in Mandarin Oriental hotels. The location is not my favorite though. But the hotel is fantastic!
Lobby Bar
Spa
Stayed 1 night in Sep 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies and gentlemen from MO were extremely accommodating. It’s my opinion the best Hotel in Madrid by far. Congrats on the renovations and I hope to stay there again soon.
Stayed 3 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First rate and most all the wonderful service
Stayed 1 night in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning design amazing service the BEST in Madrid
The new renovated Mandarin Oriental Ritz is defiantly one of the chain's most beautiful properties in the world. The rooms are spacious and well equipped, you feel the thinking behind every detail. The service is great, they all do everything to make you feel special. We got a room upgrade for our anniversary. The garden's restaurant is fabulous highly recommended. The pool is beautiful designed and all is new and shiny. Don't hesitate!
Stayed 1 night in Apr 2021