Malpas Castle Hotels

"Fantastic location, rooms are a little dated but clean. Bathroom was a little snug could do with re configuring as sink was too big for the room had to squeeze past to get to the toilet "

"Stayed for the Bank Holiday weekend over Easter, room was amazing, perfect for the 3 of us (double family room, 2 double beds) was more like a suite. Decent choice at breakfast and managed to keep a four year old fed who one moments wants sausages then the next doesn't like them! Staff we interacted with were friendly. "

"Hotel needs an update. Staff were nice enough and all the bits you need were there but the customer experience was lacking. Our room was lovely, if cold. The radiators only work part of the time. The characterful bathroom did not have a big enough radiator - no lingering in the bath with just a tidgy towel rail to heat you ( a tall ceiling and giant window.) There was very little phone signal (not their fault of course), but the wifi was atrocious, barely there and dropping out regularly - tricky when you need to stay in touch with sick parents. We were pretty much above reception, no idea how the signal was elsewhere. In the evening there was one guy doing the bar and all drinks for the resturant, so very busy and therefore slow. I found it offputting that when people finished and left, their table wasn't cleared, so by the time we had finished eating i was admiring at least 4 tables covered in dining debris. The menu was pedestrian, nothing i could not have made myself or bought from waitrose. In the morning, again the food was fine. The continental breakfast bar could have done with a bin for the cereal packets, small plates for the danish and ramekins to put a portion of jam into - i ended up using a bowl to get marmalade for my toast. The toast was nice, but 2 tiny triangles of butter for two people eating toast was a bit mean. All in all it was fine, but i wouldn't bother using again."

"Exceptional staff. Every person i spoke to was helpful and very friendly. Building was a bit tired so some areas of cracked tile and mold staining in the pool area. Room smelt of wet dog and there were clothes moths."

"Lovely hotel,the coffee in the room wasn’t nice,"

"Very clean, well looked after property. Staff were excellent - friendly, helpful. Loved the dogs! "

"Ok room facilities very good "

"We enjoyed our stay the hotel is a bit tired needs some improvement. Meals were delicious"

"Dated"