4/5 Good
Verified traveler
Business traveler
29 May 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Overview of Polana Serena Hotel
Photo gallery
4.4/5 Excellent
Guests rated this property 4.6/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- Air Conditioning
- Spa
- Restaurant
Cleaning and safety practices
- Cleaned with disinfectant
- 72-hour vacancy between guest room stays
- Hand sanitizer provided
Explore the area
Museum of Natural History2 min drive
Eduardo Mondlane University4 min drive
Shopping 246 min drive
Maputo (MPM-Maputo Intl.)8 min drive
Choose dates to view prices
Studio, 1 Double Bed
Photos of Studio, 1 Double Bed
Studio, 1 Double Bed
More detailsRoom amenities
- 205 sq ft
- Sleeps 1
- 1 Double Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 1Max adults: 10
Room details
1 Double Bed
205-sq-foot room with garden views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, jetted bathtub
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Executive Room
Photos of Executive Room
Executive Room
More detailsRoom amenities
- 248 sq ft
- Ocean view
- Sleeps 2
- 1 King Bed OR 1 Twin Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed or 1 Twin Bed
248-sq-foot room with ocean views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, jetted bathtub
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Standard Room
Photos of Standard Room
Standard Room
More detailsRoom amenities
- 215 sq ft
- Sleeps 2
- 1 King Bed OR 1 Twin Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed or 1 Twin Bed
215-sq-foot room with pool views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, jetted bathtub
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Deluxe Room, 1 King Bed
Photos of Deluxe Room, 1 King Bed
Deluxe Room, 1 King Bed
More detailsRoom amenities
- 215 sq ft
- Sleeps 2
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed
215-sq-foot room with pool views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, jetted bathtub
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Smoking And Non-Smoking
About this area
Maputo
Polana Serena Hotel is located in Maputo. Travelers eager for a bit of culture can stop by Museum of Natural History, while those wishing to experience the area's natural beauty can explore Maputo Botanical Gardens and Xefina Pequena.
View in a map
What's nearby
- Museum of Natural History - 2 min drive
- Maputo Cathedral - 4 min drive
- Maputo City Hall - 4 min drive
- Eduardo Mondlane University - 4 min drive
- Shopping 24 - 6 min drive
Getting around
- Maputo (MPM-Maputo Intl.) - 8 min drive
Restaurants
- Varanda All Day Dining — 1 min walk
- Delagoa Fine Dining — 1 min walk
- Moksha — 5 min walk
- La Dolce Vita — 6 min walk
- Mundo's — 8 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Social distancing
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Free self parking
- 24-hour roundtrip airport shuttle (surcharge)
Food and drink
- 3 restaurants
- 1 bar
- 24-hour room service
Things to do
- Aerobics classes
- Fitness center
- Full-service spa
- Indoor pool
- Outdoor pool
Family friendly
- Babysitting/childcare (surcharge)
- Dry cleaning service
- Indoor pool
- Laundry facilities
- Outdoor pool
- Snack bar/deli
Conveniences
- Banquet hall
- Elevator
- Gift shop/newsstand
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Hair salon
- Laundry facilities
- Turndown service
Languages spoken
- English
- French
- German
- Portuguese
- Spanish
Business services
- Business center
- Meeting rooms
- Conference space
Outdoors
- Garden
- Pool sun loungers
- Terrace
Spa
- 5 treatment rooms
- Aromatherapy
- Ayurvedic treatments
- Body treatments
- Facials
- Massages
- Massage/treatment rooms
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible parking
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
- Linens
Bathroom
- Free toiletries
- Hair dryer
- Jetted bathtub
- Shower/tub combination
- Towels
Entertainment
- LCD TV
- Premium channels
- Satellite channels
Food and drink
- Coffee/tea maker
- Free bottled water
- Minibar
More
- Desk
- Free newspapers
- Iron/ironing board
- Phone
- Safe
- Separate sitting area
- Slippers
- Turndown service
Policies
Check-in
Check-in from 2:00 PM - midnight
Express check-in
Minimum check-in age - 16
Check-out
Check-out before 11 AM
Special check-in instructions
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
Renovations and closures
The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
- Fitness facilities
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Airport shuttle fee: MZN 200 per person (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
We should mention
Guests under 18 years old are not allowed in the spa
Property is also known as
Polana Serena
Polana Serena Hotel
Polana Serena Hotel Maputo
Polana Serena Maputo
Polana Serena Hotel Hotel
Polana Serena Hotel Maputo
Polana Serena Hotel Hotel Maputo
Frequently asked questions
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Staff & service
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Amenities
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Property conditions & facilities
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Inga
Business traveler
17 Nov 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 1 night in Nov 2019