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Overview of Polana Serena Hotel

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View from Room
Minibar, in-room safe, desk, blackout drapes
View from Room
Minibar, in-room safe, desk, blackout drapes

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationMuseum of Natural History2 min drive
    Popular LocationEduardo Mondlane University4 min drive
    Popular LocationShopping 246 min drive
    AirportMaputo (MPM-Maputo Intl.)8 min drive

Choose dates to view prices

  • Studio, 1 Double Bed

    Room amenities

    • 205 sq ft
    • Sleeps 1
    • 1 Double Bed
    More detailsStudio, 1 Double Bed
  • Executive Room

    Room amenities

    • 248 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed OR 1 Twin Bed
    More detailsExecutive Room
  • Standard Room

    Room amenities

    • 215 sq ft
    • Sleeps 2
    • 1 King Bed OR 1 Twin Bed
    More detailsStandard Room
  • Deluxe Room, 1 King Bed

    Room amenities

    • 215 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed

About this area

Maputo

Polana Serena Hotel is located in Maputo. Travelers eager for a bit of culture can stop by Museum of Natural History, while those wishing to experience the area's natural beauty can explore Maputo Botanical Gardens and Xefina Pequena.
Visit our Maputo travel guide
Popular Location

What's nearby

  • Museum of Natural History - 2 min drive
  • Maputo Cathedral - 4 min drive
  • Maputo City Hall - 4 min drive
  • Eduardo Mondlane University - 4 min drive
  • Shopping 24 - 6 min drive

Getting around

  • AirportMaputo (MPM-Maputo Intl.) - 8 min drive

Restaurants

  • Varanda All Day Dining — 1 min walk
  • Delagoa Fine Dining — 1 min walk
  • Moksha — 5 min walk
  • La Dolce Vita — 6 min walk
  • Mundo's — 8 min walk

About this property

Polana Serena Hotel

Luxury hotel with 3 restaurants and full-service spa
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a fitness center, and a bar/lounge. All 153 rooms boast jetted tubs and offer free WiFi and sitting areas. 24-hour room service and minibars are standard, as are LCD TVs with satellite channels.
Polana Serena Hotel offers 153 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs, slippers, complimentary toiletries, and hair dryers.

This Maputo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Serena Maisha has 5 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • 3 restaurants
  • 1 bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Outdoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Turndown service

Languages spoken

  • English
  • French
  • German
  • Portuguese
  • Spanish

Business services

  • Business center
  • Meeting rooms
  • Conference space

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Shower/tub combination
  • Towels

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 2:00 PM - midnight
Express check-in
Minimum check-in age - 16

Check-out

Check-out before 11 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: MZN 200 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Guests under 18 years old are not allowed in the spa

Property is also known as

Polana Serena
Polana Serena Hotel
Polana Serena Hotel Maputo
Polana Serena Maputo
Polana Serena Hotel Hotel
Polana Serena Hotel Maputo
Polana Serena Hotel Hotel Maputo

Frequently asked questions

Can I cancel my reservation for free at Polana Serena Hotel and receive a full refund?
Yes, Polana Serena Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Polana Serena Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Polana Serena Hotel have a pool?
Yes, this property has an indoor pool and an outdoor pool.
Is Polana Serena Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Polana Serena Hotel?
Self parking is free at this property.
What time is check-in at Polana Serena Hotel?
Check-in is from 2:00 PM - midnight. After-hours check-in is not available.
What time is check-out at Polana Serena Hotel?
Check-out is at 11 AM.
Does Polana Serena Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MZN 200 per person applies.
Where is Polana Serena Hotel located?
Situated in Maputo, this luxury hotel is within 1 mi (2 km) of Museum of Natural History and Shopping 24. Eduardo Mondlane University and Maputo Cathedral are also within 3 mi (5 km).
4.4
Excellent
5 - Excellent
96
4 - Good
54
3 - Okay
14
2 - Poor
6
1 - Terrible
2

4.6/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and location. Spacey and comfortable all around.
Stayed 3 nights in Jan 2020

5/5 Excellent

Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant, the fountains, the amenities. Pleasant and helpful staff
Stayed 3 nights in Mar 2020

4/5 Good

Business traveler
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Just wish they had a map showing facilities. I couldn't find the fitness club or restaurants. Walked around the grounds for a long time, getting lost (but it was a wonderful walk; the grounds are lovely). I finally asked, but it would be nice if their room services book had a map.
Stayed 2 nights in Mar 2020

5/5 Excellent

Stayed 5 nights in Nov 2019

5/5 Excellent

Business traveler
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
My favorite hotel! Love everything about it.
Stayed 1 night in Nov 2019

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