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"Friendly staff and clean room"

"The hotel is renovated to look updated, but it didn't seem there were enough staff to keep things clean and running smoothly. We were there for 5 days and never once saw someone vacuuming or mopping. We only on one random occasion came back to beds made and clean towels left for us. We were a 4-person reservation and never had 4 clean towels in our room at any one point. At breakfast, things (like plates, yogurt, creamer) were out on a rotating basis and when we asked staff members, they said there were none. We really wanted to rate our stay well, but there were just too many misses. Even the water fill station was blinking red next to the "time to change the filter," but it seemed no one there was planning to do anything about it. In the rooms, there's no microwave or coffee maker (which, at this point I thought was just a standard), so when we needed to reheat food, we had to use the ancient and very dirty communal microwave in the lobby. My children loved swimming in the pool, but I just had to turn a blind eye to the lack of cleanliness - there were literally clumps of someone's hair on the pool deck for days. I'm sorry to list so many faults, but it just seemed like no one working there really cared much for the place or our experience staying there."

"Very clean. Staff was always busy cleaning and serving the breakfast area. Gym not impressive."

"T"

"From check in to check out this place was great , free breakfast / coffee refills / clean room - my third stay. Would definitely stay again "

"I didn’t even stay at this location when I was checking my in I was told the water park is separate completely and have to pay on top of paying for the room which the website has no information on that ! And they don’t have a pool for the hotel and they don’t have the park open only Saturday and Sundays ! Which again is not posted online. After trying to check in walking to the room they rushed after us telling us the room I booked and paid for already has a broken toliet and I will not be accommodated with the same kind of room I already paid for !!"

"The Room was clean and organized. But, the TV was not in front of the bed."

"Lockport Inn and Suites is central in Niagara County and close to Buffalo and Niagara Falls. We were there for tourism and enjoyed the Discovery Museum and visited Niagara Falls and Fort Niagara. The hotel was clean, comfortable and convenient for us. The staff was friendly and helpful. I highly recommend as the price was affordable too."

"Gentleman at desk was very helpful and nice to me during my stay!"