Megacentro Mall Tours

Thank you for the service- the staff was kind, however, we were a bit disappointed with the stock of items. Things on the menu were not always available or in stock and the minimart was always out of juice.

My third time to this resort. I’ll be returning soon.

The hotel is in need of an update because it's already quite worn out. The staff works hard to maintain cleanliness, gardening, the grounds, and maintenance, but eventually, if there aren't major changes, it won't be a place of interest to visit. The biggest problem they have is the beach, which has been experiencing serious problems with jellyfish for years, to the point that visitors can't get into the water without fear of being painfully attacked by them. According to local residents and even workers, this wasn't the case before; instead, it was caused by the construction of a small island far from the beach to control the waves, along with other huge bags placed around the beach on the left side. This prevents the ocean current and eliminates the waves that helped clean the entire beach. Now, the beach has very murky water caused by the mouth of the adjacent river, which deposits sediment. It's also stagnant, with no waves, and an overpopulation of jellyfish. Many of the visitors were very upset about not being able to enjoy the beach, which was the main reason they visited the place, bringing their children and family. They were even protesting because it's false advertising with a photo of a beach that no longer resembles the color or can be enjoyed, and because this major problem of jellyfish on the beach is nowhere mentioned. Everyone is reduced to the option of staying by the pool or paying for excursions to other beaches. The food and the staff was good!