“The hotel was lovely and well located. Immaculate rooms. Bathroom a bit dated but very clean. Beds were so comfy. Beautiful oceanfront. Lovely cafe downstairs with homemade pastries and great coffee. Definitely recommend !”
“The place is great for an easy and convenient night of sleep. The rooms have a fridge, flat screen, microwave and good air conditioning.
Both of us got a good shower and sleep after the long road. ”
“This is not a three or four star hotel. This is a MOTEL!! The bed is as so soft & comfortable it was so hard to crawl out at 5am!! This motel is not in the middle of surrey’s homeless area so it felt comfortable. The towels are not super soakers but this is a motel. Not every room has refrigerator. Wifi included and speed was more than adequate. This place deserves your attention if you’re traveling to surrey and don’t need the luxuries. ”
“We have prepaid. The reception staff Mike turned us away telling us the master card without chip can not be acceptable. Even we are willing to pay cash, he still refused us checking in. When we asked for official document, he said unavailable. It made us paying double price to find another hotel at 0200 after 12 hours flying. We were very tired, disaappointed, frustrated. Very bad experience when traveling in Vancouver. Very bad!”
“Im obsessed! This was one of the cutest places I have ever stayed. Customer service is fantastic. Check in was easy and convenient. Our room was charming, so clean and beautifully maintained. I even took a bath and I would never do that in a hotel! I highly recommend this cute little spot. I can't say enough good things. I will be staying again. ”
"Overall everything is ok, expect one front desk staff have very poor customer service.
My partner left his backpack at the lobby couch after we checked out. It was around an hour when we found out the backpack was left there. So we call the hotel and ask if they can check the couch for us, staff who picked up the call didn’t even checked and strongly confirmed that she did not receive anything at the front desk.
As soon as we were back to the hotel we ask the front desk who worked on 1/4/2025 in the afternoon, who I assume it’s the same person who picked up my call. We asked her again if they have found the backpack, she said “we haven't found anything yet”, while I was trying to play a sound on my IPad which is in the bag, and immediately I heard the ringing sound was coming from her office. So then why she keep saying ‘No’. We were pretty disappointed to this specific staff’s poor customer services. "