The Ritz-Carlton, Montréal

Photo gallery for The Ritz-Carlton, Montréal

Primary image
Indoor pool
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Overview of The Ritz-Carlton, Montréal

The Ritz-Carlton, Montréal

5.0 star property

4.9/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Pet friendly
  • Laundry
  • Spa
Map
1228 Sherbrooke Street West, Montreal, QC, H3G 1H6

Explore the area

  • Popular LocationMcGill University5 min walk
  • Popular LocationSainte-Catherine Street5 min walk
  • Popular LocationBell Centre9 min walk
  • AirportMontreal, QC (YUL-Pierre Elliott Trudeau Intl.)15 min drive

Choose dates to view prices

Suite, 1 King Bed, Non Smoking, Fireplace

  • 900 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Signature Room, 1 King Bed, Non Smoking

  • 500 sq ft
  • Studio
  • Sleeps 3
  • 1 King Bed

Signature Room, 2 Queen Beds, Non Smoking

  • 550 sq ft
  • Studio
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking

  • 400 sq ft
  • Studio
  • Sleeps 2
  • 1 King Bed

Royal Suite, 1 Double Bed, Non Smoking

  • 5700 sq ft
  • Sleeps 6
  • 1 Double Bed

Executive Suite, 1 Bedroom, Non Smoking

  • 1000 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Non Smoking

  • 600 sq ft
  • Studio
  • Sleeps 3
  • 1 King Bed

About this area

Montreal

Near a metro station, The Ritz-Carlton, Montréal is in Downtown Montreal, a neighborhood in Montreal with great shopping. Montreal Museum of Fine Arts and Place des Arts are cultural highlights, and some of the area's notable landmarks include Notre Dame Basilica and Old Port of Montreal. Traveling with kids? Make time for Six Flags La Ronde, or check out an event or a game at Bell Centre. Enjoy the great outdoors with hiking/biking trails and ziplining, or hop on a bike rental nearby and explore all the area has to offer.

What's nearby

  • The Underground City - 2 min walk
  • Montreal Museum of Fine Arts - 2 min walk
  • McGill University - 5 min walk
  • Sainte-Catherine Street - 5 min walk
  • Bell Centre - 9 min walk

Getting around

  • Peel Station - 5 min walk
  • Lucien L'Allier Station - 12 min walk
  • Montreal–Trudeau Intl. Airport (YUL) - 15 min drive

About this property

The Ritz-Carlton, Montréal

Family-friendly Montreal aparthotel in Downtown Montreal, walk to McGill University
Along with a full-service spa, this smoke-free aparthotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Each apartment boasts a heated floor and offers free WiFi and an iPod dock. Comforts include premium bedding and a pillow menu, and guests will also appreciate thoughtful touches like an espresso maker and bathrobes.
The Ritz-Carlton, Montréal offers 129 air-conditioned accommodations with iPod docking stations and espresso makers. Beds feature premium bedding. A pillow menu is available. 47-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Montreal aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an indoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Saint James has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open select days.

Awards and affiliations

The Ritz-Carlton, Montréal is listed in the 2021 Travel + Leisure 500.

Languages spoken

Arabic, English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Pool/Spa

  • Indoor pool
  • Sauna
  • Full-service spa
  • Spa open select days
  • Massages
  • Spa treatment rooms
  • Deep-tissue massages
  • 12 treatment rooms
  • Facials
  • Detox wraps
  • Reflexology
  • Aromatherapy
  • Body wraps
  • Body scrubs
  • Swedish massages
  • Sports massage
  • Couples treatment room(s)

Internet

  • Free WiFi

Parking and transportation

  • Secured covered valet parking on site (CAD 45 per night)
  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Family friendly

  • Free crib/infant bed
  • Babysitting (surcharge)
  • Highchair
  • Children's games
  • Toys
  • Children's books
  • Baby bath
  • Changing table

Restaurants on site

  • Maison Boulud
  • Afternoon Tea
  • Dom Pérignon Bar

Food and drink

  • Espresso maker
  • Coffee/tea maker
  • Electric kettle

Dining

  • Cooked-to-order breakfast available for a fee daily 7 AM–10:30 AM: CAD 45 for adults and CAD 11 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Snack bar/deli
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Pillow menu
  • Alarm clock
  • Bed sheets provided

Bathrooms

  • Bathtub or shower
  • Rainfall showerhead
  • Children's slippers
  • Bidet
  • Bathrobes
  • Hair dryer
  • Slippers
  • Free toiletries
  • Towels provided

Living spaces

  • Heated floors

Entertainment

  • 47-inch LCD TV with cable/satellite service
  • Pay movies
  • iPod docking station

Outdoor areas

  • Rooftop terrace
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry service
  • Laundry facilities

Work spaces

  • 24-hour business center
  • 12 meeting rooms
  • Computer station
  • Laptop workspace
  • Conference space (12000 square feet)

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • CAD 150 per accommodation per stay
  • Up to 30 lbs
  • Welcoming cats and dogs only
  • Deposit: CAD 150 per stay
  • Food and water bowls are available

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Bathroom emergency pull cord
  • Braille signage
  • Elevator
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height door lock
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower
  • Soundproofing
  • Visual alarms in hallways
  • Wheelchair accessible
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Local maps
  • Electrical adapters/chargers
  • Iron/ironing board
  • Phone
  • Luggage storage

Location highlights

  • Near the airport
  • Near a metro station
  • Near a train station
  • In the business district
  • In the city center

Things to do

  • Bicycle rentals nearby
  • Ziplining nearby
  • Hiking/biking trails nearby
  • Theme parks nearby

General

  • 129 rooms
  • 11 floors
  • 1 building
  • Built in 1912
  • Romance packages available

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 150 per accommodation, per stay, plus a deposit of CAD 150 per stay
Welcoming dogs and cats only
Up to 30 lbs
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: CAD 45 for adults and CAD 11 for children (approximately)
  • Airport shuttle fee: CAD 120 per vehicle (one-way, maximum occupancy 4)
  • Covered valet parking fee: CAD 45 per night
  • Pet deposit: CAD 150 per stay
  • Pet fee: CAD 150 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 11:00 AM to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Montreal Ritz Carlton
Ritz Montreal
Ritz-Carlton Montréal
Ritz-Carlton Montréal Hotel
Ritz-Carlton Montreal Hotel Montreal
Ritz-Carlton Montréal Hotel Montreal
Ritz-Carlton Montréal Montreal
The Ritz Carlton Montréal
The Ritz Carlton, Montreal
The Ritz-Carlton, Montréal Montreal
The Ritz-Carlton, Montréal Aparthotel
The Ritz-Carlton, Montréal Aparthotel Montreal

Frequently asked questions

Overall score and ratings

4.9

Exceptional

Rating 5 - Excellent. 259 out of 287 reviews
5 - Excellent 90%
Rating 4 - Good. 20 out of 287 reviews
4 - Good 7%
Rating 3 - Okay. 5 out of 287 reviews
3 - Okay 2%
Rating 2 - Poor. 2 out of 287 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 287 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.9/5

Staff & service

4.8/5

Amenities

4.9/5

Property conditions & facilities

4.6/5

Eco-friendliness

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customer service I have ever experienced.
Stayed 2 nights in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this hotel was like living out a fantasy for me and everything around me provided extraordinary memories. The room was above amazing, staff are way above-average - professional, kind, courteous, friendly and always happy to make your stay as special as possible. I'm truly blown away by this experience, it was more than I could ever have expected. There were 2 things I thought would make perfect even more perfect (spoiled as I was already) .. One was that the beyond amazing bathtub I was in was a jacuzzi. The other is that there were more options on the room service menu. Thank you to everyone for making this dream come true for me.
Stayed 13 nights in Mar 2022

3/5 Okay

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
The property was wonderful and staff was pleasant. My probeis they called me to ask me for preferences and then didnt have them ready when I checked in because "she said my cookies weren't ready. And, I called down ten minutes before i walked down to checkout and continued to wait an additional ten minute's for my car while the door man stood and talked to someone else. Poor customer service
Stayed 1 night in Apr 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was extremely clean. Rooms kept old fashioned elegance mixed with high tech features. Very nice size rooms/bathrooms. Staff and service was impeccable.
Stayed 4 nights in Mar 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, room, food, convenience
Stayed 1 night in Mar 2022

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here. From check in to check out our stay is nothing but fantastic. Such friendly service. We were offered their car service and that was outstanding. Can’t wait till next time .
Stayed 1 night in Mar 2022

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch service and facilities. Best indoor pool in Montreal. Rooms are so comfortable and big that you feel at home, a nice mix of classy and techy! The hotel is perfect for business, visiting the city or in our case an amazing 2 day staycation! The staycation package is a great value for the money, amazing in room breakfast bottle of bubbly and $50 food and drink credit per night… Pretty sweet deal. We will return for sure!
Stayed 2 nights in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022