桂林月亮山附近酒店

"Shortage of staff"

"Really enjoyed this hotel. The room was big, clean, and came with a massage chair plus a great mountain view. Breakfast was mainly Chinese themed with limited options but totally fine. It’s not right in town, but getting a Didi (Uber equivalent) anywhere in Yangshuo is quick and easy. The place has lots of fun extras like kids’ play area, small animal corner, as well cat fishes and koi fishes, you can feed, and a rooftop pool that is specifically for photos. They offer a one-time complimentary photoshoot with costumes if you want, the photographer, Xiaowei, was amazing, it rained during our shoot and he offered to shoot again for free once the weather was better. There is a ground floor swimming pool which is more for kids to paddle bamboo raft than actual swimming, so just manage expectations. Also there are a lot of mosquitos to bring mosquito repellent. What truly makes the stay special is the staff. They’re warm, proactive, super helpful with planning and translations, and always checking in to make sure you’re sorted. Interacted a lot with Miss He and Miss Lin at the front desk and they were superstars but all the hotel staff we interacted with were superstars. Honestly, they’re the reason it feels like a 10/10 stay."

"The view from the hotel room was amazing. We had many baths with our toddler and baby in the bathtub facing the amazing view and it was simply a relaxing experience. The hotel staff was also accommodative as they allowed us to bring the breakfast up to our room as it could be difficult to handle a toddler and a baby at the restaurant. As it was quite a last minute trip with a big family including wheel-chair bound grandparents, the hotel staff was so kind to help with recommending an itinerary and connecting us with local car services, coordinating for us in the process. My 2.5 girl also really enjoyed a lot playing with the big sisters at the hotel. Overall a very friendly and lovely experience ."

"服务人员态度专业友好，酒店环境十分幽雅舒适。"

"I like this hotel very much. It's my second stay and I won't be disappointed. I still recommend this hotel. The staff are very enthusiastic and responsive."