Villas in Motul

"Nice"

"Yes.excelente."

"Well, the pictures are different than the actual place. They don’t have coffee in the rooms. They offer you the usage of a coffee machine if you go to the store and buy coffee. My credit card was lost inside of a taxi. And two nights later the taxi man arrived at this hotel at five in the morning, and the staff went to my door and knocked on my door until I woke up and told to come to the lobby to get my card from this taxi man. And the taxi man had been trying to use my card multiple times before he turned it into me to get a tip from me. I did not know he had tried to use it until I looked at my emails records from my credit card company saying the card was declined so the taxi man since he had no luck with my car decided to try to return it to be a hero and do so at five in the morning before I woke up to the emails from my credit card and this hotel and their staff allowed this man into the lobby and then came to my room and woke me up. Completely and totally unacceptable. There was no hot water. They offered an extremely tightly wound in plastic small bar of soap that was a joke. The woman and the daughter who worked in the lobby downstairs were the nicest part of this hotel. They were extremely sweet people. Everything else about my stay there was not great. I still cannot believe they woke me up at five in the morning to allow this taxi thief to try to give me my card back and of course I gave him a tip not knowing he had been trying to use my card all night. No good!"

"Secure parking, excellent hotel "

"Such a great hotel "

"Great Staff Amazing property "

"Great"

"Let me start by saying we stayed here for a couple days because it was recommended by someone. After actually staying here, below are all the issues we had with and reasons why we will never stay here again: 1. Terrible food - we did all inclusive and never ate here after the first night. Very limited selection, potatoes were rubbery and unable to chew. 2. Staff - overall nice but not what would whoever in Mexico. Didn’t really ask about our stay when we checked out and have seen way nicer employees at other resorts. 3. Pool - freezing cold and consider it was very windy during this time when we were there. 4. Insects - below is a recap of all the insects we woke up to in our room: - huge spider, not your typical spider - found a roach in my room and in my luggage after checking out - bee in bathroom 5. Property - very outdated. We did not have WiFi in our room and the tv never worked. The bathroom also had the bare minimum towels and water took about 5 minutes to heat up. "

"Fake mattresses, unhelpful night staff, "