DO NOT BOOK THIS HOTEL! Unless you like waiting around multiple hours to check in to your room. I booked a one night stay and check-in said 3PM. I travelled from out of town to go to an event in town that night, and arrived at the property at 5:30PM. When I went to check-in, I was told that my room was not ready yet and would not be ready for “another 30-40 minutes”. The lady at the front desk said it was because “two beds take longer to clean than one bed”. She said they were understaffed, which I would understand, if they at least tried to communicate this to me before my arrival. It wasn’t that I arrived slightly after check-in time, no… it was 2 1/2 hours past check-in with zero notification to me, and another 30-40 minute wait after that. Now, if the front desk lady had shown any sort of compassion or care towards my situation, I wouldn’t be leaving this review. However, not once did I ever receive an apology for the inconvenience. She pretty much shrugged her shoulders like she could care less. She didn’t even try to see where the maids were at in the cleaning process to see if it would shorter than a 30-40 minute wait. She just stood there. Then another group of people that walked in, going to the same show and with the same number of people in the group, and they checked in to their room with no problems. So I guess we were just randomly chosen to get the room that would be cleaned last? DONT GO HERE!
