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Candlewood Suites New York City-Times Square, an IHG Hotel

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In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
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In-room safe, desk, iron/ironing board, free WiFi

Overview of Candlewood Suites New York City-Times Square, an IHG Hotel

Candlewood Suites New York City-Times Square, an IHG Hotel

2.5 out of 5

4.0/5 Very Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Kitchen
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
339 W 39th Street, New York, NY, 10018

Explore the area

  • Popular LocationTimes Square6 min walk
  • Popular LocationBroadway11 min walk
  • Popular LocationEmpire State Building15 min walk
  • AirportNew York, NY (JFK-John F. Kennedy Intl.)21 min drive

Choose dates to view prices

About this area

New York

Candlewood Suites New York City-Times Square, an IHG Hotel is located in Midtown, a neighborhood in New York, and is in the city center and near a metro station. Times Square and 5th Avenue are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Central Park. Looking to enjoy an event or a game while in town? See what's going on at Madison Square Garden.
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Map

What's nearby

  • Times Square - 6 min walk
  • Madison Square Garden - 10 min walk
  • Broadway - 11 min walk
  • Bryant Park - 12 min walk
  • Empire State Building - 15 min walk

Restaurants

  • Il Punto Ristorante — 2 min walk
  • Oovina — 2 min walk
  • Capizzi — 2 min walk
  • Tavola — 3 min walk
  • India Kitchen — 3 min walk

Getting around

  • Penn Station - 10 min walk
  • 34 St. - Penn Station - 8 min walk
  • John F. Kennedy International Airport (JFK) - 21 min drive

About this property

Candlewood Suites New York City-Times Square, an IHG Hotel

New York hotel in Midtown, walk to Times Square
Along with a fitness center, this smoke-free hotel has self parking and a business center. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. All 188 rooms feature kitchenettes with refrigerators, stovetops, microwaves, and dishwashers. Free WiFi and DVD players are standard, as are flat-screen TVs with cable channels. Housekeeping is available on request.
Candlewood Suites New York City-Times Square, an IHG Hotel offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 45 per night)
  • Height restrictions apply for onsite parking

Food and drink

  • Room service available

Things to do

  • Fitness center

Family friendly

  • DVD player
  • Full-sized refrigerator
  • Kitchenette
  • Laundry facilities
  • Microwave

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Multilingual staff

Languages spoken

  • English
  • Russian
  • Spanish

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property - May 2017
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Entertainment

  • Cable channels
  • DVD player
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

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Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per week (maximum USD 150 per stay)
Up to 80 lbs

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night. This fee does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: USD 45 per night
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Housekeeping fee: USD 15.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S
Candlewood Suites New York City Times Square
Candlewood Suites New York City-Times Square, an IHG Hotel Hotel

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 375 out of 984 reviews
5 - Excellent 38%
Rating 4 - Good. 413 out of 984 reviews
4 - Good 42%
Rating 3 - Okay. 102 out of 984 reviews
3 - Okay 10%
Rating 2 - Poor. 53 out of 984 reviews
2 - Poor 5%
Rating 1 - Terrible. 41 out of 984 reviews
1 - Terrible 4%

4.0/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

4.0/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff very friendly. The room was clean and fully equipped. Overall a great experience.
Stayed 4 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s all good but cleaning my room took more than a week.
Stayed 14 nights in Nov 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly and were helpful and flexible in extending our stay at the last minute. The building is quiet. Good grocery stores, coffee shops and restaurants in easy walking distance. My favorite Italian restaurant is right across the street. My only serious gripes are that (1) there are not quite enough things on hand to cook with conveniently, and (2) there are no supplies to wash one's dishes, which is inconvenient for a multi-day stay.
Stayed 2 nights in Nov 2021

1/5 Terrible

Traveled with group, Business traveler
Im having many differents charges from this hotel in my debit card , when I call to ask they say I don't find your name or your room or your reservation or confirm number , never I will be there again , just trying to understand about many extra charges
Stayed 1 night in Nov 2021

2/5 Poor

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrived early In the morning around 8am we’re told to return at 3pm. They did not have any accommodation to hold our luggage. We returned at 3pm. Were told they did not have any available rooms. We booked our rooms 3months in advance. One hour later we were given our room. We Go up to our room only to find the room was already occupied. We spend another 20mins trying to get another room.
Stayed 3 nights in Nov 2021