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Candlewood Suites New York City-Times Square, an IHG Hotel

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Exterior
Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi
Suite, 1 Bedroom, Accessible (Mobility,Roll-In Shower) | In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Overview of Candlewood Suites New York City-Times Square, an IHG Hotel

Candlewood Suites New York City-Times Square, an IHG Hotel

2.5 star property

8.0/10 Very Good

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Kitchen
  • Gym
  • Business services
Map
339 W 39th Street, New York, NY, 10018

Explore the area

  • Popular LocationTimes Square6 min walk
  • Popular LocationBroadway8 min walk
  • Popular LocationEmpire State Building14 min walk
  • AirportNew York, NY (JFK-John F. Kennedy Intl.)56 min drive

Room options

About this area

New York

Candlewood Suites New York City-Times Square, an IHG Hotel is located in Manhattan, a neighborhood in New York, and is near a metro station. Times Square and 5th Avenue are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Central Park. Looking to enjoy an event or a game while in town? See what's going on at Madison Square Garden.

What's nearby

  • Times Square - 6 min walk
  • Broadway - 8 min walk
  • Madison Square Garden - 9 min walk
  • Bryant Park - 12 min walk
  • Empire State Building - 14 min walk

Getting around

  • 34 St. - Penn Station - 8 min walk
  • Penn Station - 10 min walk
  • John F. Kennedy Intl. Airport (JFK) - 56 min drive

Restaurants

  • Il Punto Ristorante - 2 min walk
  • Tavola - 2 min walk
  • Capizzi - 2 min walk
  • Jonny's Panini & Coffee Bar - 3 min walk
  • KungFu Kitchen - 3 min walk

About this property

Candlewood Suites New York City-Times Square, an IHG Hotel

Hotel near Madison Square Garden
Located close to Times Square and Broadway, Candlewood Suites New York City-Times Square, an IHG Hotel provides dry cleaning/laundry services, a gym, and a business center. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Valet parking (surcharge), an elevator, and multilingual staff
  • Free newspapers, a 24-hour front desk, and a TV in the lobby
  • A vending machine, smoke-free premises, and a front desk safe
  • Guest reviews give top marks for the family-friendly amenities, overall value, and helpful staff
Room features
All 188 rooms offer comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
More amenities include:
  • Tubs or showers, free toiletries, and hair dryers
  • HDTVs with cable channels and DVD players
  • Kitchenettes, full-sized refrigerators/freezers, and dishwashers

Languages

English, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 75.00 per day)
  • Height restrictions apply for onsite parking

Food and drink

  • Room service available

Things to do

  • Fitness center

Family friendly

  • DVD player
  • Full-sized refrigerator
  • Kitchenette
  • Laundry facilities
  • Microwave

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Entertainment

  • Cable channels
  • DVD player
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per week (maximum USD 150 per stay)
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night. This fee does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Frequently asked questions

Is Candlewood Suites New York City-Times Square, an IHG Hotel pet-friendly?

Yes, Candlewood Suites New York City-Times Square, an IHG Hotel allows pets with a maximum weight of up to 80 lbs per pet. There's a fee of USD 75 per accommodation, per week.

How much does it cost to stay at Candlewood Suites New York City-Times Square, an IHG Hotel?

As of Feb 5, 2023, prices found for a 1-night stay for 2 adults at Candlewood Suites New York City-Times Square, an IHG Hotel on Feb 26, 2023 start from $107.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Candlewood Suites New York City-Times Square, an IHG Hotel?

Valet parking is available for USD 75.00 per day.

What time is check-in at Candlewood Suites New York City-Times Square, an IHG Hotel?

Check-in is from 3 PM - midnight.

What time is check-out at Candlewood Suites New York City-Times Square, an IHG Hotel?

Check-out is at noon.

Where is Candlewood Suites New York City-Times Square, an IHG Hotel located?

Located in Manhattan, this hotel is within a 10-minute walk of Times Square, Broadway, and Madison Square Garden. 5th Avenue and Empire State Building are also within 15 minutes. 34 St. - Penn Station is 8 minutes by foot and Times Sq. - 42 St. Station is 8 minutes.

Can I cancel my reservation for free at Candlewood Suites New York City-Times Square, an IHG Hotel and receive a full refund?

Yes, Candlewood Suites New York City-Times Square, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Candlewood Suites New York City-Times Square, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Reviews

8.0

Very Good

Rating 10 - Excellent. 371 out of 1016 reviews" "
" "10 - Excellent 37%
Rating 8 - Good. 406 out of 1016 reviews" "
" "8 - Good 40%
Rating 6 - Okay. 121 out of 1016 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 66 out of 1016 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 52 out of 1016 reviews" "
" "2 - Terrible 5%

8.0/10

Cleanliness

8.1/10

Staff & service

7.3/10

Amenities

7.8/10

Property conditions & facilities

7.3/10

Eco-friendliness

Reviews

10/10 Excellent

YI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 4 nights in Jan 2023

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice and clean with friendly staff. The night manager was especially helpful.

6/10 Okay

Kathleen

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The staffs are very kind and friendly. However, the room was not clean. The area where the air blows out of the AC/heater unit seemed dirty. The toilet was not cleaned and found 2 small roaches crawling in the bathroom. We paid extra for a higher floor & city view but the city view was the view of the next building. The only reason I gave 3 out of 5 ratings is the friendly staffs.

4/10 Poor

Tamer

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not friendly. Area not safe at night. Heating is terrible, either its unbearably hot or when turning the heater off it is unbearably cold. You just could not adjust the heat in our room. Staff did not clean the room even once during our 3 nights / 4 days.

8/10 Good

Eileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, helpful and friendly. My room had no heat because the heater was not working. It was blowing cold air. I called the desk and the sent the technician and he replaced the old heater with a brand new heater. They were very accommodating and understanding.
Stayed 2 nights in Dec 2022

10/10 Excellent

Shelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked the convenience to TS. Due to staff shortage, the maid service was poor.
Stayed 3 nights in Dec 2022

4/10 Poor

Leslie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The air condition was running full blast on a cold weekend and you couldn't turn it off or turn on the heat. The worker tried and just had to turn the system off. No one cared at the hotel.
Stayed 2 nights in Nov 2022

4/10 Poor

Anthony

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There were no hangers in the closet. The safe did not work. The heater did not operate properly. The leather chair had multiple splits and should have been discarded The cooktop edge was cracked and appeared unsafe. Really disappointed in the room, makes me question the IHG brand. Since I booked through Expedia, I will give y'all an opportunity to follow up with these folks before I reach out to IHG.
Stayed 3 nights in Nov 2022

8/10 Good

Karen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Love the kitchenettes. Love there are only 6 rooms/per floor, less hallway noise. Love they delivered silverware, since our room did not have enough for 2 people. We had 5th floor, cheaper - no city view room. There was traffic noise but AC was great white noise machine, so we slept well. Beds nice. Had 3 chairs, one a comfy recliner. Gave us late checkout. Location not as central to big tourist attractions, but easy access to metro and Newark Airport Express bus. We ended up walking to Central park one day, Battery park another, taking High Line and 9/11 memorial. Often would walk one direction and metro the other. Location has worse traffic than other streets, important if you are driving. There were more street people after dark, but did not ever feel unsafe walking there.

6/10 Okay

LUCIANO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is OK, but Internet connectivity is disastrous and the staff instead of fixing the issue, they give you a number for calling the provider. This is unacceptable because this is a hotel and it is not your home. You do not need to contact internet providers for fixing the hotel issues. Annoying.
Stayed 28 nights in Oct 2022