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DoubleTree by Hilton Metropolitan - New York City

Photo gallery for DoubleTree by Hilton Metropolitan - New York City

Lobby
Balcony
Premium bedding, in-room safe, desk, blackout drapes
Combined shower/tub, free toiletries, hair dryer
Combined shower/tub, free toiletries, hair dryer

Overview of DoubleTree by Hilton Metropolitan - New York City

DoubleTree by Hilton Metropolitan - New York City

3.0 star property

3.6/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
569 Lexington Ave, New York, NY, 10022

Explore the area

  • Popular LocationCentral Park14 min walk
  • Popular LocationTimes Square15 min walk
  • Popular LocationBroadway19 min walk
  • AirportNew York, NY (JFK-John F. Kennedy Intl.)45 min drive

Room options

About this area

New York

In the entertainment district, DoubleTree by Hilton Metropolitan - New York City is in Manhattan, a neighborhood in New York with great shopping. Rockefeller Center and Grand Central Terminal are notable landmarks, and travelers looking to shop may want to visit 5th Avenue and Times Square. Looking to enjoy an event or a game? See what's going on at Madison Square Garden or Yankee Stadium. Guests appreciate the inn's convenience to public transportation: Lexington Av.-53 St. Station is 4 minutes by foot and 51 St. Station is 4 minutes.

What's nearby

  • 5th Avenue - 3 min walk
  • Rockefeller Center - 8 min walk
  • Central Park - 14 min walk
  • Times Square - 15 min walk
  • Broadway - 19 min walk

Getting around

  • Lexington Av.-53 St. Station - 4 min walk
  • Grand Central - 42 St. Station - 10 min walk
  • John F. Kennedy Intl. Airport (JFK) - 45 min drive

Restaurants

  • Ess-a-Bagel - 2 min walk
  • Caffe Linda - 3 min walk
  • Gyu-Kaku Japanese BBQ - 3 min walk
  • Sushiann - 3 min walk
  • Bluestone Lane - 3 min walk

About this property

DoubleTree by Hilton Metropolitan - New York City

3-star inn near Grand Central Terminal
Rockefeller Center and Broadway are located near DoubleTree by Hilton Metropolitan - New York City, which provides a hair salon, an arcade/game room, and dry cleaning/laundry services. Be sure to enjoy a meal at Met Bar, the onsite restaurant. In addition to a bar and a 24-hour gym, guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • 12 meeting rooms, a gift shop, and a 24-hour front desk
  • Luggage storage, ATM/banking services, and newspapers in the lobby
  • Guest reviews give top marks for the proximity to shopping
Room features
All guestrooms at DoubleTree by Hilton Metropolitan - New York City include comforts such as premium bedding and laptop-compatible safes, as well as amenities like air conditioning and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 37-inch HDTVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Filipino, French, Hebrew, Hindi, Serbian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 55 per night)
  • Valet parking on site (USD 65 per day)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 20 per person
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Met Bar
  • Met Grill

Things to do

  • 24-hour fitness center
  • Arcade/game room
  • Spa services

Family friendly

  • Arcade/game room
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference space (12000 square feet)
  • Meeting rooms - 12

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • 37-inch TV
  • Cable channels
  • Pay movies

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Turndown service

More properties to consider

See similar properties

Policies

Check-in

81% of travelers were happy with check-in
Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Up to 60 lbs
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 (rates may vary)
  • Self parking fee: USD 55 per night
  • Valet parking fee: USD 65 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

DoubleTree Hilton Metropolitan New York City Hotel
DoubleTree Hilton Metropolitan Hotel New York City
DoubleTree Hilton Metropolitan New York City
DoubleTree Hilton New York City
DoubleTree Metropolitan
DoubleTree Metropolitan Hilton
DoubleTree Metropolitan New York City
DoubleTree New York City Metropolitan
Hilton DoubleTree Metropolitan
Hilton Metropolitan New York City
DoubleTree Hilton Metropolitan Hotel
DoubleTree by Hilton Metropolitan New York City
DoubleTree by Hilton Metropolitan - New York City Inn
DoubleTree by Hilton Metropolitan - New York City New York
DoubleTree by Hilton Metropolitan - New York City Inn New York

Frequently asked questions

Is DoubleTree by Hilton Metropolitan - New York City pet-friendly?

Yes, this inn allows pets with a maximum weight of up to 60 lbs per pet. There's a deposit of USD 100 per stay and a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

How much is parking at DoubleTree by Hilton Metropolitan - New York City?

Self parking is available for USD 55 per night. Valet parking is available for USD 65 per day.

What time is check-in at DoubleTree by Hilton Metropolitan - New York City?

Check-in is from 3 PM - midnight.

What time is check-out at DoubleTree by Hilton Metropolitan - New York City?

Check-out is at noon.

Where is DoubleTree by Hilton Metropolitan - New York City located?

Located in Manhattan, this inn is within a 10-minute walk of 5th Avenue and Rockefeller Center. Grand Central Terminal and Central Park are also within 15 minutes. Lexington Av.-53 St. Station and 51 St. Station are within a 5-minute walk.

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 277 out of 1000 reviews
5 - Excellent 28%
Rating 4 - Good. 346 out of 1000 reviews
4 - Good 35%
Rating 3 - Okay. 170 out of 1000 reviews
3 - Okay 17%
Rating 2 - Poor. 95 out of 1000 reviews
2 - Poor 10%
Rating 1 - Terrible. 112 out of 1000 reviews
1 - Terrible 11%

3.8/5

Cleanliness

3.8/5

Staff & service

3.5/5

Amenities

3.5/5

Property conditions & facilities

1.8/5

Eco-friendliness

1/5 Terrible

Amber
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property closed and didn’t let anyone know
Stayed 3 nights in Jan 2022

1/5 Terrible

Joy Marie
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is closed when we arrived. We waited outside the hotel, freezing cold
Stayed 2 nights in Jan 2022

1/5 Terrible

Arthur
Stayed 2 nights in Jan 2022

1/5 Terrible

Brandon
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled our booking a week before our stay and haven't refunded us
Stayed 2 nights in Dec 2021

1/5 Terrible

Melissa
Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like nothing because they closed 😞
Stayed 4 nights in Dec 2021

1/5 Terrible

MARIA ISABEL
Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was closed which caused all sorts of issues for us snd your employees never updated your system to reflect our relocation
Stayed 2 nights in Dec 2021

1/5 Terrible

Michael
Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was closed and doors were locked upon arrival at the front door of the hotel. Calls to the hotel were not answered. Representatives at Travelocity appeared unaware that hotel was closed when contacted.
Stayed 3 nights in Nov 2021

1/5 Terrible

March
Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Locked and Closed
Hotel was locked with lights off. Could not check in. Had to sleep outside hotel entrance.
Stayed 3 nights in Nov 2021

4/5 Good

Christina
Traveled with family
Liked: Cleanliness, staff & service, room comfort
Accessibility
The hotel was nice and comfortable, however, the building was older and although the room was accessible, it was extremely challenging to get down the hall ways and into and out ofbthe elevator with the hallways being narrow. Just barely wide enough for a wheelchair or scooter.
Stayed 1 night in Nov 2021

1/5 Terrible

Jennifer
Stayed 1 night in Nov 2021