Posted Sep 24, 2016
Loved staying at this hotel. The staff are friendly (and even more so after I explained to them the disaster of a hotel I had just been staying in!!!), you get a warm cookie on arrival, they gave me a super-early check in and the room was just perfect for what I wanted. Staff were friendly, housekeeping great, bed super comfy, room clean and spacious, couldn't fault the room.
However, the only downside is I did ask for a mini bar fridge on my booking which was not given to me and I specifically asked not to be by a lift (I asked this in person at the front desk three days prior to my check in) and my room was right in front of the lift! So it was noisy from this perspective. Also every time someone left their room and their door slammed behind them by bedhead shuddered so I would suggest putting a large sign on the back of all the room doors (and inside the lift as a courtesy) saying ' please close your room door gently behind you. Do not let it slam'.
Also there was a constant 'knocking' sound in the room and throughout the hotel which woke me up every morning from around 7am and lasted into the afternoon! Very annoying. I asked housekeeping what it was and they thought it was something to do with pipes/washing machine piping. These things happen of course, it's an extremely old and historic city so things are going to go wrong but I would have liked to have been told on check in to be made aware.Otherwise, would definitely stay there again and highly recommend the hotel!