I booked a hotel for a week stay for an employee, who was traveling to NYC to help at our shop. The location was a couple a blocks for where the employee was working, affordable (reasonable), and the front desk had such great service. The card used was declined due the bank locking it due to fraud charges (at 1:00 am), the front desk worked with me the next morning to refund the employee and use another card. The front desk was professional, quick and pleasant. Thank you to the lady who took 6 calls from me, while trying to figure the payment issue.