Ratings based on 1,505 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Great place and location

Posted Nov 28, 2016
Everything was great at the hotel- bigger room for the price in NYC than I've had before.
Comment from Hotel Management
Dec 2, 2016 by pcaruso , Hotel Management
Hello there, Thank your feedback regarding your recent stay. I am pleased to see that you enjoyed your time with us! I hope we have the pleasure of hosting you again in the near future. Kind regards,
4 out of 5
by A verified traveler from US

Posted Nov 2, 2016
Facilities are a little tired but great value. Friendly, helpful staff - they were able to check me in a little early.
Comment from Hotel Management
Nov 2, 2016 by pcaruso , Hotel Management
Hello there, Thank you for sharing your feedback. I am happy to see that you found the hotel staff to be friendly and accommodating! I hope we have the opportunity to welcome you back in the future. Kind regards,
3 out of 5
by A verified traveler

The rooms smell horrible

Posted Sep 13, 2016
The ac was from 1900s. When it starts working, you feel like a tornado is the room. Somewhere outside, there was a horrible sound that kept us awake all night, such as a generator. The room smelll like a wet sock. Never again
Comment from Hotel Management
Sep 19, 2016 by pcaruso , Hotel Management
Hello there, Thank you for your feedback regarding your recent stay. I want to apologize for the issues you faced during your stay. This is certainly not the experience we aim to provide our guests and I am truly sorry this happened to you. Our goal is to provide our guests with a welcoming, home-away-from-home, and to hear that we did not properly carry out this promise is very disappointing. Please know that this is not a typical service of our hotel. I have notified our management team so that any and all issues are resolved immediately. We take hospitality, very seriously and although frustrating, thank you for bringing this to our direct attention. It is through guest feedback such as yours, that we can continue to enhance and improve upon our experience for all of our guests.
3 out of 5
by A verified traveler

Posted Sep 7, 2016
It was noisy out of my window all night. The smell in the room was odd. The bed is comfy. I like the breakfast and they are delivered right on time. The location of the hotel is very convenient.
Comment from Hotel Management
Sep 19, 2016 by pcaruso , Hotel Management
Hello there, Thank you for your feedback regarding your recent stay. I am happy to see that you enjoyed the Soho Village location and the in room dining experience provided. I do however apologize for the noise and the smell you encountered during your visit. That is not the experience we aim to provide our guests and I am sorry this happened to you. Once again we thank you for this feedback and hope we have the pleasure of hosting you again in the future. Kind regards,
3 out of 5
by A verified traveler

Posted Sep 5, 2016 on Hotels
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Hello there, Thank you for choosing the FourPoints Soho Village for your recent stay, and that you enjoyed your time with us. We look forward to welcoming you back in the near future. Kind regards,
5 out of 5
by Vincent from Putnam County

Excellent Find

Posted Aug 31, 2016 on Hotels
Great, clean and convenient with a friendly staff
Comment from Hotel Management
Sep 23, 2016 by General Manager, Hotel Management
Hello there, Thank you for your 5 star review! I am so pleased to see that you enjoyed your time with us, especially the friendly staff and convenient location! I hope we have the opportunity to host you again in the near future. Kind regards,
4 out of 5
by Melissa

Posted Aug 31, 2016 on Hotels
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Hello there, Thank you for the 4 star review. I hope you enjoyed your time with us and we look forward to hosting you again in the near future! Kind regards,
5 out of 5
by A verified traveler from Puerto Rico

Excellent

Posted Aug 30, 2016
It's a small and cozy hotel. The location is perfect! Walking distance from Mcdougal St. where the clubs and restaurants are.
Comment from Hotel Management
Sep 19, 2016 by pcaruso , Hotel Management
Hello there, Thank you for your feedback! I am pleased to see that you enjoyed your time with us! Especially the Soho Village location. We look forward to hosting you again in the near future. Kind regards,
5 out of 5
by A verified traveler from Michigan

Nice Hotel and in walking distance to Soho.

Posted Aug 30, 2016
The room was very nice and clean and the bathroom was newer too. Great shower head and the bed was very comfortable! The Hotel is just a block away from were I go for the seminar, and it is in walking distance to Broadway street and other fun restaurants, the subway is also only a block away. They offer free coffee in the lobby and you have that small coffe maker in your room, which I very much appreciate. It was not my first stay at this hotel and I will be back for sure!
Comment from Hotel Management
Sep 19, 2016 by pcaruso , Hotel Management
Hello there, Thank you for your feedback! I am pleased to see that you enjoyed your time with us, especially the Soho Village location, and the complimentary amenities we have to offer. We look forward to welcoming you back in the near future. Kind regards,
5 out of 5
by A verified traveler

Posted Aug 18, 2016 on Hotels
Comment from Hotel Management
Aug 19, 2016 by General Manager, Hotel Management
Hello there, Thank you for your 5 Star review! I am pleased to see you enjoyed your time with us and we look forward to hosting you again in the near future Kind regards, .