Ratings based on 1,013 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.6 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great little (little) hotel!

Posted Apr 22, 2016 on Hotels
Perfect hotel for a quick weekend trip to attend a Tribeca premiere at SVA theater. Nice restaurant right next door. Rooms are itsy-bitsy but comfortable enough, staff was attentive and sociable but not overbearing, which I appreciate.
5 out of 5
by Johnny Bent from København

Godt og rart hotel

Posted Apr 16, 2016 on Hotels
Meget serviceminded personale lige fra ankomst til slut. Der var rent og pænt overalt på hotellet. Og ønskede man ekstra ting ( eks. Håndklæder) var det ingen problem og leveret straks. God service. I lobbyen var der cafe/vin bar, hvor man kunne købe et glas vin/ kaffe til rimelig pris (god kaffe).
4 out of 5
by Azmat

This traveler left a rating score only Posted Apr 15, 2016 on Hotels
4 out of 5
by Arnaud from Paris

Bon boutique hôtel à NYC

Posted Apr 8, 2016 on Hotels
Boutique hôtel idéal pour un séjour à NYC. Proche de tous les commerces, possibilité de manger chaud et diversifié 24/7/365. Facile d'accès en transport en commun. Chambres petites, comme souvent à NY. Pas de fauteuil ni chaise. Juste un tabouret pour s'aseoir à une console qui fait office de bureau. Literie confortable sans être exceptionnelle. Salle de bain impeccable. Eau chaude et pression normales à toute heure du jour et de la nuit, ce qui n'est pas si fréquent que ça... Wifi gratuit correct, payant pour + de puissance (non essayé). Personnel très pro
5 out of 5
by A verified traveler

Great Staff!

Posted Mar 29, 2016 on Hotels
VERY helpful front desk staff. Everyone was very friendly and helpful. So happy with my stay and will definitely be back here if I'm in the area!
Comment from Hotel Management
Jun 11, 2016 by Ejaz, Hotel Management
Thank you for the wonderful comments. We are glad that you had a good stay with us. We look forward to welcome you in near future. Thank you, Management
5 out of 5
by A verified traveler

Posted Mar 21, 2016
I had a wonderful experience here! Extremely clean hotel room and very attentive staff. The location is wonderful too!
Comment from Hotel Management
Mar 24, 2016 by Raj Kapadia Front Office Supervisor, Hotel Management
Thank you for taking the time to review your recent stay with us. We appreciate your positive review and I will be sure to share it with all our staff members. We wish to welcome you back very soon. Best Regards,
2 out of 5
by ANDRES from Mendoza

No lo recomiendo

Posted Mar 19, 2016 on Hotels
La habitacion era minima. El lugar para guardar ropa insuficiente.
Comment from Hotel Management
May 28, 2016 by Raj Kapadia, Hotel Management
Thank you for your feedback. We will be sure to share this with our staff members and see if we would be able to better accommodate the requests like yours in future.
5 out of 5
by A verified traveler from Salt Lake City

Hotel with a perfect location

Posted Mar 15, 2016
This is a great hotel in a perfect location for those people who do not want their credit card limit increased which is the case for most New York hotels. The staff is fantastic, the hotel has a lot of restaurants, shops etc around it and so is ideal for those wanting to be on the lower West side. The rooms are small, but that is the trade off for a place not charging the GNP of Portugal per night. Highly recommend and its has a great restaurant and market right next door.
Comment from Hotel Management
Mar 25, 2016 by Raj Kapadia Front Office Supervisor, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,
4 out of 5
by A verified traveler from Washington DC

Location, Location, Location

Posted Mar 8, 2016
Pros: Lobby bar with WiFi.
So close to Chelsea Piers and all the best restaurants within easy walking distance.
Comment from Hotel Management
Mar 11, 2016 by Lorenzo -Front Office Supervisor, Hotel Management
Thank you for taking the time to provide you feedback! We hope to be able to welcome you again on your next visit to NYC!!! Thank you for choosing The GEM Hotel Chelsea!!!
4 out of 5
by A verified traveler

Posted Mar 1, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by Raj Kapadia, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,