Sheets Had Blood On Them
Posted Oct 20, 2016
The staff was friendly and helpful however everyone above the staff including the general manager and the hotel manager were of no use. We had the unfortunate experience of sleeping in blood stained sheets.
There were spots where there was blood that was fresh and there were also spots where there had been blood that was washed both the comforter and the sheets were tucked at the top of the bed to conceal the fact that they had blood on them. When the sheets were pulled off, we discovered three more unidentifiable yellowish stains and three blood-like stains on the wall.
We got the staff involved and they were very apologetic and helpful and equally baffled. However when trying to get our money back, the general manager and hotel manager did not make it a priority to get back with us. They never made it a priority to speak with us in person. They actively avoided us and played the run around all day long for 2 days until our stay was over and had no sense of urgency for a situation so disgusting.
They only insisted on an "upgrade" to a room of the same size, which we weren't interested in. It's disturbing to me that managers of the hospitality industry would not take such a horific situation more seriously. If there's any reason to get your money back at a hotel I would think sleeping in blood-stained sheets would be at the absolute top of the list.