Ratings based on 856 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.6 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from london, england

main attractions nearby.

Posted Sep 1, 2015
Pros: the staff are great.
Cons: add a dinning room.
Location: all major attractions are just a short ride on public transport or walk away.
staff are wonderfully helpful and friendly. hotel is close enough to the main entertainment, but just far away enough for peace and quiet. good location for all types for visitors.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel in beautiful Chelsea/Flatiron

Posted Aug 31, 2015
Great staff, very friendly and helpful. Room was comfortable and clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hamburg

New York Hotspot

Posted Aug 13, 2015
Pros: Lage, Ausblick, DAchterrasse
Cons: Kühlschrank im Zimmer wäre top.
Location: Alles sehr zentral, Chelsea Hotspot.
sehr gut gelegenes Hotel, 4 Sterne auf jeden Fall gerechtfertigt. Sehr tolles Badezimmer, Zimmer rechts klein, alleine ok, für 2 doch eher eng, Bett nur ca. 140 cm. Zimmer mit Ausblick auf das Empire State Building. Dachterrasse sehr gut, Check-in sehr nett, immer alle sehr hilfsbereit und sehr nett. Bisher (8. Mal NYC) mit dem Yotel das Beste Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

The Perfect Location for a NY adventure.

Posted Aug 11, 2015
Pros: Location, delis, restaurants, rooftop patio
Cons: Longer bar patio hours.
Location: Subway direct to Times Square, Columbus Circle/Central Park, Lincoln Center and one transfer for Yankee Stadium. Chelsea Market 9 blocks south.
In the perfect spot in Chelsea, one block from 23rd St subway and 8 blocks from Penn Station. Easy place to navigate the city from and front desk was very helpful. Great delis on the block for breakfast and the rooftop patio is perfect to enjoy them on. If you want a big hotel room go to a different city. Perfect size room for two people there to go out and see the greatest city in the world and not stay inside.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel. Would stay over and over again.

Posted Aug 10, 2015
I loved the Gem Hotel. The staff were incredibly friendly, always up for a chat and willing to help out. It's also in the perfect location. Close to everything!
5 out of 5
Recommended
for Everyone
by A verified traveler

Stay Here!

Posted Aug 9, 2015
This is my new go-to hotel in NYC. Excellent location at an affordable rate! My room was immaculate and comfortable. I need to mention how friendly the staff was, especially Jasmin at the front desk whose warmth was especially memorable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Canada

Great location. Great Small rooms but very adequat

Posted Aug 8, 2015
This is my second visit to The Gem ( June and August 2015) and I highly recommend it. The staff are very friendly and super helpful. It's clean and provides everything you need from hair dryers and a/c in the rooms, free WiFi and coffee and pastries in the lobby.
4 out of 5
Recommended
for Everyone
by A verified traveler from Annapolis

Cute, Great location & Wonderful staff

Posted Aug 4, 2015
Small but well-maintained boutique hotel with great rooftop! This hotel is everything you need. Only con was the bed wasn't the most comfortable. After all, who visits NYC only to waste time in a hotel room?! The staff were the best! Overnight staff- Glenda; Day- Isiah; Bar- Brittany. Also, Ruth, the hotel's guest services representative, was wonderful in accommodating me by arranging a surprise in our room prior to our arrival. NOTE* The hotel does not have a restaurant or shop, but Ruth went out and purchased all the surprise gifts from neighboring stores (payment and forms were pre-arranged, but painless to submit)- All at no extra-cost! Location was perfect! The rates were affordable! Rooms were clean! The staff were on point! Will be back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Charming in Chelsea

Posted Jul 29, 2015
Pros: The rooftop is just beautiful. Some nights we grabbed dinner and wine and took it to the roof. So much freedom to relax.
Location: Highline and Chelsea Market. Chelsea Pier, Cookshop, Murrey's Deli, Subway is just down the street. Access to everything!
We were about 6 hours early for checking in, but the hotel happily held our bags, recommended a few places to bide our time while we settled into the city. I wish I could remember the names of everyone at the front desk. Everyone on staff was just the kindest, smiling person; and that goes for everyone from front desk, to the house keeping, to the gentleman who grabbed our bags and the maintenance folks. Really; smiles all around, I was so pleased!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location and unbelievable staff

Posted Jul 23, 2015
Pros: Location and Staff
Cons: Air conditioning worked well, but smelled a bit
Location: In the heart of the Chelsea walking district, close to all
Great staff, most accommodating. Great roof top location for a glass of wine during the summer.