Ratings based on 1,086 Verified Reviews

4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.6 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location but extremely small dark rooms

Posted May 24, 2017
The GEM hotel is located in a great area to explore Chelsea. The hotel rooms are extremely small - good for one person but really too small for a couple. Rooms are very dark with no view but clean. Roof top deck is unkepted with furniture that is old and fake planters that are unsightly but has great views.
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Posted Apr 17, 2017
Great location. A little morning coffee in the lobby would go a long way.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Tampa, FL

Great place for a quick stay in NYC

Posted Apr 11, 2017
This was a great find for a quick weekend in NYC. One block from a major subway stop, and lots of dining/shopping options around (CVS around the corner, diner for breakfast, etc.). The lobby was really cute and nice spot for a cocktail during happy hour. The room appears small at first but once I was there I realized it's all I needed. Good TV channels, and updated look and feel. The corridors/hallways were a bit dated, but the rooms were nice. Staff was friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

great Chelsea location

Posted Apr 7, 2017
Pros: The location, the price, convenience
Cons: The mattresses and the windows
Location: Chelsea is a good place to stay, lots of restaurants, transportation, safe neighborhood
I have stayed at The Gem hotel in the past, it is a functional hotel, the rooms are small and clean, the beds do need to be updated tho. I like a soft pillow top or memory foam mattress, my bed was neither. They said they are in the process of renovating the mattresses. I hope I get a new soft mattress the next time I stay there. I hope they replace the windows also, that would help with the soundproofing of the room too.
4 out of 5
Recommended
for Everyone
by A verified traveler

Cozy place in good location.

Posted Mar 24, 2017
Pros: Great location, friendly staff.
Cons: If they would just replace the shower curtain with a slightly longer one, it would be possible to shower without drenching the bathroom floor.
Location: The location is great -- one block from the 23rd St. subway stop; close to many restaurants & the High Line; and right by a CitiBike station.
I liked this place. The room was small but clean, quiet, and pleasant.
5 out of 5
by A verified traveler

Truly a little gem in Chelsea

Posted Feb 20, 2017 on Hotels
The room was very nice, but tiny--for one person it was wonderful, clean, cute.The location was great. I was very happy here.
Comment from Hotel Management
Feb 26, 2017 by General Manager, Hotel Management
Thank you very much for your feedback. I am glad you enjoyed your stay. Please visit us again when in NYC. Hotel Management
5 out of 5
by Jonathan

A precious gem

Posted Feb 18, 2017 on Hotels
The staff was very accommodating allowing me to check in 2 hours early very friendly and pleasant to talk to. They were also very understanding when I asked for a late checkout and was granted a two hour extension
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Hi Jonathan, Thank you for your recent stay at GEM Hotel-Chelsea. Thanks for providing feedback on your stay, it is most helpful. It is an absolute pleasure to hear things went great while here at The Gem Hotel-Chelsea. I will be sure to recognize the staff and share your feedback with the team. Thank you! Benjamin Ortiz
4 out of 5
Recommended
for Everyone
by A verified traveler

It was nice and clean and i would come back again

Posted Feb 17, 2017
It was excellent and the stuff was polites he explain all the detail and I would definitely recommend it to all my friends
Comment from Hotel Management
Feb 20, 2017 by Benjamin, Hotel Management
Thank you very much for your recent stay at The Gem Hotel-Chelsea. Thanks for providing feedback from your stay and look forward to welcoming you back when in NYC!
4 out of 5
by NYLA

Convenient for the price

Posted Feb 12, 2017 on Hotels
Location is okay for access to 23rd Street subway line. Room took awhile to warm up but still okay for the cost
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Good Afternoon, Thank you for your recent stay at GEM Hotel-Chelsea. It was a pleasure to have you. We have addressed the concerns with the heating unit in the room so you nor any other guest should experience that again. I am sorry there was a delay in getting your room to a comfortable temperature. Thanks for your feedback, it is much appreciated and allows us to correct what went wrong.
5 out of 5
by Claire

The Gem is a Gem

Posted Feb 7, 2017 on Hotels
We really enjoyed our stay. Great price, great location, great front desk staff (Jasmine). Welcoming, comfortable, cozy, warm. The only thing missing was coffee in the morning (not expecting free coffee, either) but I easily grabbed a good cup at the local food shop next door ($4).
Comment from Hotel Management
Feb 26, 2017 by General Manager, Hotel Management
Thank you very much for your feedback. I am glad you enjoyed your stay. Please visit us again when in NYC. Hotel Management